Field Service Project Management

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

What will you do?

We’re looking for highly motivated and talented project managers who are passionate about the implementation of medium size EF&I projects, with moderate complexity, within a Customer network.   You will manage Customer projects, driving achievement of Customer and Project cost, schedule and quality goals on the project. You will own and drive entire projects which include service, deployment, and implementation.

Responsibilities     

•    Full Account Level management responsibilities of the Services Project Management team responsible for the successful implementation of EF&I projects, with medium complexity, within a Customer network, being supported by PMO Team

•      Ensure Service target margins are achieved, contributing to accurate revenue recognition, ensuring committed schedules and deliverables are met, and that projects meet Customers expectations for quality and service.

•      Services Project Managers may support pre-sales activities, providing project management subject matter expertise. Deployment Project Managers typically interface with the internal Program Managers, Customer project management and Operations teams, Sales, Bid Management, Service Delivery Groups, and Finance to ensure project deliverables and financial targets are met.

General Activities             

•       Provide overall direction and management, often over a project team involved, to implement medium tp complex projects and programs within a Customer Network, e.g. in service network consolidations, competitor rips etc,.

•       Based on input from Sales and Manufacturing, Develops the EF&I project forecast as it relates to material and distribution.    

•       Oversees and ensures proper planning to meet sales forecasts.  Make certain that deviations to the project schedule are investigated and properly followed up.

•       Ensures proper contact with customers relating to field project activities.        

•       Works closely with Engineering on project implementation within the EF& I Services Organization.      

•        Partners directly with internal and external customers to translate requirements into structured and executable tasks and milestones.               

•       Facilitate communication between internal groups, internal functions, and outside suppliers/customers as necessary in support of the project execution 

•       May be required to contribute to process management optimization efforts associated with project management     

•       Document and communicate project status, obstacles and resolutions to management.       

•        Accountable for developing and coordinating carefully designed and approved action plans to successfully complete EF&I projects.   

•         Act as the primary point of contact for all aspects of the project         

•       Assure all parties maintain close communication and coordination regarding project status and milestones.      

•     Maintain project schedules and report to Management regularly or as agreed.        

•      Be ready to receive training to develop skills in Deployment Projects and Project Management.

•     Participate when asked in process improvement initiatives as assigned.         

•     Identify PM requirements, and participate in the selection process, to establish a PM team that will provide timely and effective execution of project.   

Experience

•           Customer Focused - Addresses underlying needs of the customer           

•           Critical Thinking / Analysis- Sees multiple relationships and goes beyond the direct information presented to get to the "root of the problem".           

•           Judgment - Makes Moderately Complex decisions while weighing the pros and cons.             

•           Decisiveness - Delivers decisions in the face of completing alternatives             

•           Organizational Awareness - Understands formal and informal structure and the climate / culture of the organization    

•           Outstanding planning, scheduling, and coordination skills                         

•           Communication, Organization and Leadership Skills preferred.                  

•           Resource Management ability and understanding of Outsourcing Methodology                    

•           Is self-motivated and can work from high level departmental goals                    

•           A team player that will work well in a cross functional team environment                             

•           Must have proficiency with most common software applications including Microsoft Office (Word, PowerPoint and Excel).  

•           Bachelor’s degree in related field from a college or university with four to six years related experience.

•           Equivalent combination of education and experience                              

•           PMP Certification preferred  

•           Advanced English skills preferred
 

Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires)

Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires).
#LI-SG
#LI-Remote