Channel Account Manager - Service Provider

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: an energetic and motivated Channel Account Manager to join our Service Provider account team who thrives in a fast-paced, cutting-edge, technology-driven environment. You will be responsible for the day-to-day pre and post of RingCentral’s Unified and Contact Centre Sales through the carrier partnership and you will be located in Germany to help drive and generate new sales. Additionally, you will develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes. You will also be an innovator that will help our global company discover new ways to improve our service and drive new business initiatives to increase partner success and productivity.

Job Responsibilities:

•  Learn the RingCentral service capability for the Service Provider to a high technical and sales degree (i.e. To the degree you will be able to train others within the Service Provider and also independently support overlay sales opportunities throughout the sales cycle).

• Lead on UCaaS & Contact Centre Sales Deals

• Develop and expand seller relationships within the Service Provider for their enablement capability to effectively sell RingCentral services

• Create strategy for driving sellers within the Service Provider to creating qualified pipeline opportunities

• Train Service Providers on product, process and solution in accordance with Service provider and RingCentral best practices

• Create programs and initiatives to drive better awareness of all RingCentral solutions within your territory

•  Provide day-to-day support for Service Provider to help them sell, implement and support RingCentral’s services.

• Assist Service Providers with quotes, proposals, and Statements of Work for RingCentral services.

• Learn key competitor strategies and solutions, along with market knowledge and industry data to show thought leadership to the Service Provider

• Work with internal cross-functional teams to assist with customer implementation and support

• Understand Service providers business, processes, and governance, ensuring compliance with all required supplier policies

• Coordinate training, marketing, and overall enablement programs with Service Provider.

• Work as one; help enable and assist other Service Provider sales overlay team members.

• Drive requirements and help develop sales tools and materials for carrier Partners. 

• Serve as internal Service Provider advocate to optimise external RingCentral team support

• Participation in industry events such as trade shows and seminars where required. 

• Exceed revenue objectives

• Ability to travel up to 75%

Desired Qualifications:

• Cloud based UCaaS Sales & Contact Centre Experience

• Worked in Channel and/or Carrier Space

• An aptitude to learn technology, especially cloud based Unified Communications and Contact Centre Team Centric

What we offer: 

• Comprehensive medical and life insurance

• Pension match and ESPP

• Paid time off and paid sick leave

• Maternity and paternity leave

• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace 

• Paid parental leave

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Employee bonus referral program

RingCentral’s Sales team builds, grows and nurtures relationships—from small businesses to global enterprises. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral has become the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.