Let's begin! Customer Success Intern (6387)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

To succeed as a Customer Success intern, you should:

• Be motivated by helping others succeed.
• Enjoy solving analytical and technical problems.
• Be comfortable working with data to help gain insights.
• Prioritize impactful outcomes and know when a job is done.
• Communicate effectively verbally, in writing, and in presentations.
• Demonstrate a desire to learn new skills and concepts.
• Have an interest in the role of science and technology in understanding and managing risks.

Education: 

• Working towards a BS or MS degree in related fields: Mathematics, Engineering, Physics, Statistics, Economics, Earth or Climate Sciences, Computer Sciences, Data Sciences, Software, IT, Risk Management, Insurance.
• Fluency in spoken and written English.

Responsibilities:

• Assist in rolling out tracking and reporting process for platform adoption – a key client success initiative.
• Establish a streamlined / automated reporting process for refreshing adoption tracking data.
• Build templates for internal announcements on client success stories, including platform adoption complete. 
• Help to define and establish templates for marketing of our services, including resources for internal and external reference. 
• Analyze customer Net Promoter Score data and summarize themes for use in internal reviews.

About the Team: 

 In Customer Success, we partner with clients to ensure they extract maximum value from our catastrophe models, data, platform, applications, and services. We are a global, multi-disciplinary team of professionals with a shared passion for helping customers. 

Our team comprises:

• Model specialists who guide clients in their effective use of our evolving climate and catastrophe models and data.
• Software specialists who help clients leverage our Intelligent Risk platform and applications.
• Client success managers who strategize and drive long-term success.
• Consultants who optimize client workflows, facilitate risk transfer, and explore new uses of our models and data. 

For US-based roles only: the anticipated hiring hourly rate for this position is $35, depending on factors such as experience, education, level, skills, and location.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.