Client Relations Specialist - Triage Team

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

T

Title: Client Relations Specialist – Triage Support

Location: Hybrid – Braintree Hill Park, MA metro area ONLY

Get To Know The Team: SS&C Retirement Solutions is a market-leading provider of technology, retirement recordkeeping and outsourcing solutions. As the third-largest provider of retirement services, we have over 250 institutional clients that use our platforms and services to participate in the defined contribution, IRA, and retirement income markets. SS&C Retirement Solutions aspires to be the partner of choice for the industry’s leading retirement plan providers by offering tailored solutions that help drive providers’ vision, reinforce their value proposition, and support their strategic goals.

The Client Support team works closely with all functional teams across the organization to facilitate the resolution of client reported issues, service requests, and/or Operational issues. The team serves as an extension of the Relationship Management team supporting TRAC clients.

Why You’ll Love It At SS&C!

• Flexibility: Hybrid Work Model & Business Casual Dress Code, including jeans
• Your Future: Generous 401(k) Matching Program, Tuition & Professional Development Reimbursement Opportunities.
• Work/Life Balance: Unlimited Personal & Vacation Time Off, Sick Leave Policy, Paid Company Holidays
• Your Well-being: Medical, Dental, Vision, Life Insurance, Short & Long-Term Disability, Global Employee Assistance, Parental Leave, and more
• Diversity & Inclusion: Committed to Being an Organization that Welcomes, Celebrates, and Thrives on Diversity
• Training: Hands-On and Customized by your Team, including Technical and E-Learning Resources
• Extra Perks: Discounts on fitness memberships, cell provider, childcare, travel, and more!

What You Will Get To Do:

• Apply strong problem-solving skills to research and resolve client-reported issues
• Prioritize client requests based on impact and severity of the issue
• Work with programmers to troubleshoot potential system defects/limitations
• Communicate complex concepts in client-friendly language
• Provide 24x7 Production Support to retirement plan clients
• Become a Subject Matter Expert on SS&C Retirement Solutions system functionality and products
• Collaborate with Product Owners and Development teams on system needs

What You Will Bring:

• Bachelor’s degree and 2 years of work-related experience or Master’s degree or 4 years equivalent work-related experience – Retirement Plan Services experience a MUST
• Knowledge of retirement plan industry is REQUIRED
• Customer Service experience as it relates to Retirement Services
• Attention to detail, Multitasking skills, Curiosity and the desire to learn
• Ability to communicate concisely and effectively verbally and in writing
• Efficient time management with strong organizational skills and able to work in a fast-paced team environment
• Solid computer skills and general knowledge of qualified plan systems like TRAC
• Able to work in the local office 6 days per month.
• SQL, PowerSelect, or TSO knowledge a plus

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. 

#JS-Hybrid 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.