Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
Role and Responsibilities
Reporting to the Head of Cloud Enablement Engineering, the Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions business. In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive digital banking landscape. Specifically, the Site Reliability Engineer will be responsible for the following:
Design and maintain monitoring solutions and alerting mechanisms for infrastructure, application performance, and user experience metrics, enabling proactive issue detection and mitigation.
Implement automation tools and processes to automate routine tasks, scale infrastructure, and ensure seamless deployments, updates, and rollbacks with minimal user impact.
Ensure the reliability, availability, and performance of applications and services, focusing on minimizing downtime, optimizing response times, and maintaining high availability for users.
Lead incident response efforts for incidents, including identification, triage, resolution, and post-incident analysis to prevent recurrence and improve system resilience.
Conduct capacity planning, performance tuning, and resource optimization for environments, collaborating with development and operations teams to meet scalability and performance goals.
Collaborate with security teams to implement security best practices, perform vulnerability assessments, and ensure compliance with security standards and regulatory requirements for applications.
Manage deployment pipelines, release processes, and configuration management for app deployments, ensuring consistency, reliability, and version control across environments.
Identify areas for improvement in reliability, performance, and efficiency through data analysis, root cause analysis, and trend analysis, and drive initiatives to enhance system reliability and operational efficiency.
Create and maintain documentation, runbooks, and knowledge base articles for operational procedures, troubleshooting guides, and best practices, and promote knowledge sharing within the team.
Develop and test disaster recovery plans, backup strategies, and failover mechanisms for app services, ensuring business continuity and data integrity in case of failures or disasters.
Collaborate with development, QA, DevOps, and product teams to ensure alignment on reliability goals, performance metrics, release schedules, and incident response processes.
Participate in on-call rotations and provide 24/7 support for critical incidents, troubleshoot issues, and coordinate with teams for resolution, escalation, and follow-up actions as per defined SLAs.
Professional Qualifications
Proficient in development technologies, architectures, and platforms (web, api) to understand system complexities and performance considerations.
Experience in cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure as code (IaC) tools for managing app infrastructure and deployments.
Knowledge of monitoring tools (e.g., Prometheus, Grafana, DataDog, New Relic) and logging frameworks (e.g., Splunk, SumoLogic, ELK Stack) for real-time visibility into system health, performance metrics, and user experience.
Experience in incident management, including incident response, triage, root cause analysis (RCA), and post-mortem reviews to prevent recurring issues.
Strong troubleshooting skills to diagnose complex technical issues in app environments, infrastructure, networking, and performance bottlenecks.
Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Terraform, Ansible) for automating routine tasks, deployments, and infrastructure management.
Experience in implementing continuous integration/continuous deployment (CI/CD) pipelines for apps using tools like Jenkins, GitLab CI/CD, or Azure DevOps.
Expertise in setting up monitoring solutions, configuring alerts, and creating dashboards to monitor system performance, application metrics, and user experience.
Familiarity with APM (Application Performance Monitoring) tools to analyze app performance, identify bottlenecks, and optimize resource utilization.
Familiarity with RUM (Real User Monitoring) for tracking and analyzing user interaction and system performance.
Commitment to continuous learning, staying updated with industry trends, new technologies, and best practices in app reliability, performance, and operations.
Adaptability to evolving requirements, technologies, and business needs, with a focus on driving continuous improvement and operational excellence.
Personal Characteristics
Demonstrates judgment and flexibility; thinks about issues and develops solutions that thoughtfully take the broader context into account - positively deals with a shifting demand for time, priorities, and the rapid change of environments.
Takes an ownership approach to engineering and product outcomes.
Action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach.
Excellent interpersonal communication, negotiation and influencing skills to work effectively with all stakeholders (internal & external), making information-based decisions.
Penchant for excellence, both personally and professionally, demonstrated by intellectual curiosity, record of accomplishment, and reputation; shows strong attention to detail and implementation of best practices with an inclination for continuous improvement.
Ability to quickly establish strong credibility with employees, business partners and external resources.
Embodies and delivers the firm's values and culture towards colleagues, clients, and communities:
Win as one team
Lead with integrity
Be the change
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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