Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care.
It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community.
Benefits Eligible
Full-Time Benefit EligibleWork Shift
Day - 8 Hour or less Shift (United States of America)Department
8625 Patient ExperienceWorks with the data received from various platforms and compiles and distributes said data through the creation of reports which highlight performance. Works directly with vendors to become an expert in each of the platforms that collect data and uses that knowledge to keep Kaweah Health leadership informed of patient experience rankings, percentiles, scores, service alerts, and feedback. Utilizes tools to distribute accurate and timely information that will encourage leaders to review and follow-up on patient and community feedback and will assist the Director of Patient and Community Experience in monitoring progress to increase awareness, accountability, and to identify trends.ON-SITE POSITION. NOT REMOTE.
QUALIFICATIONS
Education
Preferred: Bachelor's degree or equivalent experience/training.
Experience
Required: Minimum of one year experience analyzing and summarizing data
Knowledge/Skills/Abilities
Understands healthcare data standards and regulations.
Strong analytical and problem-solving skills with a self-starter mentality and focus on delivering results.
Ability to balance multiple priorities, maintain confidentiality, and operate with patience and integrity in a high-profile and constantly evolving environment is required.
Ability to analyze and understand data and trends and deliver process improvement plans to address areas of opportunity.
Ability to leverage data to shape your team/business’ strategy, providing support and/or leadership wherever needed.
Strong proficiency in Microsoft Office (Word & Excel) and an ability and willingness to learn new systems and programs.
JOB RESPONSIBILITIES
Essential
Collects and aggregates data from multiple platforms.
Is the Vendor point of contact for patient experience-related data.
Meets monthly with data vendors to discuss report creation and set-up, subscription assignments, and other data requests.
If needed, coordinates ISS support/data.
Prepares reports for scores, accessibility and accountability which will be distributed and reported by the Director of Patient and Community Experience.
Helps director measure effectiveness of service strategies. Monitors patient satisfaction data and helps establish strategies to achieve strong scores in experience and loyalty. Helps director set measurable and achievable goal.
Upholds the commitment to transparency, uncovering and leveraging data to identify opportunities at Kaweah and drive evidence-based decision-making.
Acts as an advocate for patient-centered care and drives a culture that invites patient and families to partner and participate in care and decision-making.
Assists team with patient rounding.
Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.
Performs other duties as assigned.
Pay Range
$25.28 -$37.92If you want to use your talents alongside people who face each day with courage and purpose, in an environment that empowers you to do your absolute best, this is where you belong.
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