Virtual Teller I

Hiring range: Min $ 18.25 - Mid $ 19.56

Essential Duties and Responsibilities:

• Always maintains a professional image and demeanor consistently demonstrating Credit Union Care Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members
• Greets members; assesses their needs and concerns; takes initiative to develop solutions to ensure member satisfaction.
• Virtually or remotely documents and processes member transactions, including but not limited, to deposits, withdrawals, payments, and other services. Transactions are to be properly and accurately handled.
• Provides information and promotes appropriate products and services to match member needs, including but not limited to, new accounts, deposits products, loan products, credit cards and insurance products.
• Contributes to department goals by providing quality work and referring products and services to members.
• Must be able to identify problems, recommend enhancements, implement solutions, and deliver measurable business results in a fast-track environment.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested

Supervisory Responsibilities:

There are no supervisory responsibilities with this position.

Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently.

The requirements listed below are representative of the education, experience, skills, and abilities required

Skills / Abilities:

• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Utilize knowledge and experience in performing job functions.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions, and ideas of others.  Use tact and diplomacy in sensitive and confidential situations.
• Promote and foster excellent member service and teamwork.
• Use correct English including spelling, grammar, and punctuation.
• Operate computers and Interactive Teller Machine equipment, use business software and other standard office equipment.
• Set priorities and manage one’s own time effectively

Computer Skills:

Proficient with Microsoft Office software.

Physical Demands:

This is largely an active role, requiring use of typical office equipment such as a computer, printer, and vaults. Requires sitting for long hours and/or standing for long hours. Requires some lifting, under 50 lbs. Most work is completed in an office environment. Walking around the branch and addressing employees and members is required.