Technical Accounts Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for operating, deploying, managing, and continuously improving Company's Voice, Commercial, Data, Security, Systems and Network services, as well as associated infrastructure in a 24/7 environment. Examples of infrastructure include, but are not limited to routers, switches, optical transport, applications, servers, IP scopes, databases, etc. Position focuses on stabilizing new products, technologies, services, networks, systems, tools, and protocols, drives standardization and automation. Resolves complex break/fix scenarios, engaging broader teams as necessary. Partners with project leads, engineering, vendors, and regions to achieve continuous improvement. Serves as highest tier operations support for various cross functional teams, leading all command and control-related activities focused on restoration of outages. Works with and directly leads external vendors, third parties and associated agencies, when necessary. Determines and pursues course of action necessary to achieve results. Responsible for utilizing advanced program management skills and knowledge to follow the organization's strategic plan. Delivers outcomes, longer-term improvements, and benefits in support of the organization’s goals. Works independently with minimal to no supervision while demonstrating the ability to lead projects and initiatives autonomously. Acts as resource for colleagues with less experience.

Job Description

Skills

Accountability, Business, Cross-Functional Teamwork, Personal Initiative, Planning Ability, Service Delivery, Troubleshooting

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.