Client Service Representative

Client Services Representative – virtual

Who We Are

 Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

The Role
As part of the Client Services Team, you will support inbound calls from customers, support Operations, Data and Reporting.

What You’ll Do

You will answer calls from insureds & adjusters who have questions regarding their claims and/or claim valuation reports.  You will oversee the Customer Portal open claims and take action on aging assistments to assist policyholders and move claims forward to valuation.  The Client Services Representative may also be asked to support both operations and data management based off of business needs.

What You’ll Bring

Excellent communication, teamwork, perseverance, and strong attention to detail are critical.

Strong problem solving and analytical skills required.

Strong multi-tasking skills preferred with ability to balance priorities.

Desire to work in a fast-paced environment that is focused on success and continuous improvement of quality and process.

Customer Service experience and customer orientation required.

Proficient with Microsoft Office Suite, especially Excel.

Property and Casualty claim knowledge helpful.

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.