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Customer service specialist in the automotive industry with Croatian

extra holidays

Remote:

Full Remote

Experience:

Junior (1-2 years)

Work from:

Poland

Offer summary

Qualifications:

1+ years experience in customer service, Strong communication skills, C1 level in Croatian, B2 level in English.

Key responsabilities:

Respond to customer inquiries through various channels
Document customer interactions in CRM system

Concentrix XLarge http://www.concentrix.com

10001 Employees

See more Concentrix offers

Job description

Job Title:

Customer service specialist in the automotive industry with Croatian

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your responsibilities:

Respond promptly and professionally to customer inquiries via phone, chat, and email.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
Collaborate with colleagues to enhance the overall customer experience.
Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
Exhibit warmth and enthusiasm in every customer interaction
Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Our requirements:

1+ years of experience in a call center or customer service role, preferably in the automotive industry.
Strong communication skills, with a minimum C1 level in Croatian and B2 level in English.
Ability to remain calm and tactful when dealing with customers.
Strong attention to detail and organizational skills.
Excellent problem-solving skills and a creative, solution-oriented mindset.
Willingness to learn and adapt to new technologies and processes.

Optional

Experience with other luxury Brands and Customers Relationship Management Systems (CRM).

What we offer:

Remote work from home
Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
Team-building events
Fully paid training to prepare you for direct contact with customers
Team leader support at every stage of cooperation
Stable full-time employment based on an employment contract

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Croatian (Required), English (Required)

Time Type:

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