Growth Manager

Form of employment: Contract of employment or B2B contract (self-employed)

Location: Europe or the US, remote (with access to coworking spaces in your city)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform empowering businesses of all sizes to grow their sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1.

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• The new Tidio AI feature (Lyro) answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population;

• In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)

• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

We’re looking for a full-funnel Growth Manager to join our Marketing team and take charge of building and scaling our growth engine, especially for new verticals. If you’re a hands-on growth expert excited about making an impact and working in a culture of experimentation, autonomy, and fast learning, we’d love to hear from you!

As a Growth Manager, you will:

• Explore and conquer new verticals: identify untapped opportunities and craft strategies to address them effectively from a marketing perspective;

• Run tests and experiments to validate hypotheses, identify growth opportunities across paid and organic marketing channels and leverage a deep understanding of our target customer segments;

• Map out the customer journey, and drive innovation by crafting tailored campaigns and leading cross-departmental collaboration for improved results;

• Ideate and implement out-of-the-box growth strategies that will differentiate Tidio in a competitive market;

• Be hands-on with the tools: write copy, create email sequences, design simple graphics, set up A/B tests and ad campaigns (Google Ads, Meta Ads, etc.);

• Extract and analyze data from tools like HubSpot, Google Ads, Meta Ads, Clay, and Apollo to inform strategy and boost performance.