Eligibility and Access Support coordinator 🗂️ 📊- Remote for a US SaaS Startup 🚀

Company Overview:

The client is a venture-backed startup simplifying access to essential benefits for frontline workers. Their AI-powered platform helps employees easily find and apply for benefits like childcare, elder care, and nutrition programs.

With backing from major enterprise retail investors and $2.5M secured in funding, they're expanding their reach to serve leading retailers, healthcare providers, and Fortune 500 companies. Our diverse, remote-first team is spread across the globe, united in our mission to empower employees and create healthier workplaces.

They're currently on the brink of Series A funding, which means you'll have the opportunity to join them at an exciting stage of growth.

Your Role:

This role focuses on researching, organizing, and maintaining data on U.S. government benefits programs. The ideal candidate will help ensure the platform provides accurate, easy-to-use information to users, supporting them in accessing vital benefits.

The position requires exceptional attention to detail, strong organizational skills, and excellent English proficiency. It also involves communicating with external agencies and stakeholders to verify and clarify information as needed.

Key Responsibilities:

• Conduct research to gather and verify detailed information on U.S. government benefits programs, including eligibility criteria, application processes, and deadlines.
• Regularly update and maintain program data in the platform’s database to ensure accuracy and reliability.
• Simplify complex information into user-friendly materials for platform users and internal systems.
• Communicate professionally with government agencies, program representatives, and other stakeholders to resolve information gaps or clarify requirements.
• Provide users with accurate, clear guidance on navigating program requirements and applications.

You Bring:

• 2+ years of experience in research, data gathering, or document analysis roles, such as policy research, compliance, technical writing, customer service in regulated industries, or similar.
• Experience maintaining large datasets or databases using tools like Excel, Google Sheets, or CRMs.
• Fluent spoken and written English, with experience communicating professionally with government agencies, customers, or external contacts.
• Proven ability to simplify complex information for different audiences (e.g., users, teams, or stakeholders).
• Strong organizational skills and the ability to manage tasks independently while meeting deadlines.

Bonus Points:

• Familiarity with U.S. government systems like healthcare enrollments, tax filings, or visa applications.
• Experience working within the Tech industry
• Background in nonprofit work, advocacy, or customer support roles that assist individuals with navigating complex systems.
• Experience creating user-friendly materials, such as FAQs, guides, or process documentation.

What They Offer:

• Competitive salary $1,500-2,000 USD per month depending on level and experience
• The opportunity to make a tangible impact on people's lives
• A collaborative, remote-first culture
• Professional growth opportunities in a growing, tech-forward company.