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Service Manager

extra holidays - fully flexible
Remote: 
Full Remote
Work from: 
Kazakhstan

Offer summary

Qualifications:

Experience in software solutions customer support, Strong analytical and troubleshooting skills, Familiarity with restaurant management systems, Effective communication abilities.

Key responsabilities:

  • Provide expert guidance to clients on software usage
  • Analyze customer needs for tailored recommendations
  • Troubleshoot and resolve client challenges
  • Monitor compliance with service level agreements
Syrve logo
Syrve Scaleup http://www.syrve.com/
51 - 200 Employees
About Syrve
Syrve’s mission is to create remarkable, trusted tech that enables hospitality businesses to cut through the grind of everyday tasks and build a strong business advantage. Syrve introduces modern solutions to long-standing challenges that are simpler, easier, and smarter than ever before, to give customers the tools they need to operate with confidence. Syrve has a vision. We see a future where customers enjoy a truly incredible experience and can focus more on what they do best. No matter where they are. Or how they operate. For this vision to become a reality, we need to break down silos, bringing front of house, back of house, and back-office operations together to achieve a common goal. Focus on your business. We’ll drive your operation in powerful new ways. Our smart hospitality software gives you the edge. Success built in
See more Syrve offers

Job description

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 8000 customers worldwide and counting.


Our Mission
At Syrve, our mission is to empower restaurants of all sizes to thrive in today's fast-paced and competitive industry. We believe that technology has the power to simplify operations, enhance efficiency, and drive profitability, and we provide innovative solutions that enable our customers to achieve their full potential.

Responsibilities

  • Provide expert guidance to clients on effectively utilizing software solutions.

  • Analyze customer needs and deliver tailored recommendations leveraging software features.

  • Troubleshoot and resolve client challenges related to reports, finance, accounting, inventory, purchasing, and marketing.

  • Diagnose and correct system configuration errors efficiently.

  • Monitor and ensure compliance with service level agreements (SLAs).

Required profile

Experience

Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client Needs AssessmentSystem ConfigurationSoftware SystemsFinanceInventory ManagementPurchasingAccountingMarketing

Other Skills

  • Analytical Thinking
  • Communication
  • Problem Solving
Are you interested?

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