Quality Assurance Technician

About Heroes

Heroes buys, operates, and scales baby and juvenile brands.

We are ambitious multi-brand developers combining operational excellence with customer-centricity to support parents and children through every milestone of their journey. Built by a team with a background in investment banking, venture capital, and D2C eCommerce, we have the right experience to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences.

At Heroes, we leave our egos behind, get our hands dirty, and push through obstacles to get things over the finish line. If this sounds like you, you should join us.

About the role

Quality Assurance Technician leads pre-shipment inspection and support supplier validation. Answer technical inquires from internal and external. QA tech maintains product and supplier technical documentation in Heroes’ system. QA tech also involves in renewing product compliance documentation and product improvement project when it is necessary. Provide QA administrative support to the team.

Responsibilities

Pre-shipment Inspection (PSI)

Supplier Validation - Support

• Support the team to on-site review and evaluate supplier’s product development technical ability, production capability, quality management and production quality control and feedback to line manager.
• Support line manager on collecting, filing and review new supplier certifications and quality manual, chase pre- and post-audit CAP updates.
• Assist factory audit booking via 3^rd party service provider.

Technical Inquires - Support

• Work as QA representative from quality department to response or react product and technical related question from internally different segment, department and externally suppliers or channels.
• Work close with customer service department to support technical data and quality documentation.
  

Technical Pack Maintenance

• Own and maintain compliance tracker
• Gather existing product and packaging technical information from suppliers according to technical pack checklist and file in corresponding server.
• Support team to improvement technical document format. Keep information in document up to date.
  

Product Compliance Tracking or Renew

• Support the team to fill in product testing application form and assist product submission to 3^rd party laboratory if needed. Track various test schedule and push the result to meet agreed timeline.
• Follow up with suppliers to provide evidence to support claims on packaging.
• Take ownership of compliance reports or certifications in master file. Track and maintain compliance reports or certifications in valid period.
  

Product Improvement (PIm)

• Manage quality tickets from daily basis to respond internal request or from external factors.
• Feed in line manager if there is any product improvement opportunities from brand manager, product manager, customer service manager, Amazon online review or suppliers or ESG changes which will lead product change.
• Provide investigation or analysis of product improvement opportunities with cause and effect, cost and benefit
• Support line manager to execute and implement the change
• Support product change execution in term of laboratory testing in prior to cope of compliance change to avoid loss of sales or share in the market.

About you

• Quality assurance/ control and new product development experience (1-3 years minimum).
• University graduate in quality management / engineering. Real experience in factory or supplier audit or pre-shipment inspection is a plus.
• Familiar on product inspection checklist creation is a must. Experience for build product testing plan is a plus
• Familiar with illustrator and/ or 3D CAD software is a plus
• Working in multi-national business (retail or online preferred) with flexibility to accommodate cultural and time zone differences.

Our benefits

• Hybrid working
• 25 days holiday
• Public holidays
• Friday afternoons off in August 
• Brand discounts
• Enchanced parental leave