Sr. Analyst, Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining the technology operation team and as a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. You will be responsible for providing analysis and second level support on client issues, technical issues, system/web site outages and questions from all Internal and External application by maintaining, prioritization and addressing to respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.  In addition, you will be assigned small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi platform environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Analysis & Support: Evaluate service requests to ensure adherence to standards and processes. Coordinate and/or execute implementation plans.
• Troubleshooting Skills: Identify and resolve small to medium complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Detail Oriented: Monitor and analyze supported services to identify opportunities for improvement and recommends solutions.

Who You Are

• You can demonstrate 1-3 year of experience in: providing production application Support and have experience with managed Secure File transfer, Feedhub, and Batch scheduling; have experience with defining, implementing changes to, and supporting a production application.  You have experience / familiarity with majority of the following technology environments: scripting (shell); SQL and Oracle Databases; Autosys and Feedhub; Version Control Software (Visual Studio); Agile and DevOps concepts. You have knowledge of: Linux RedHat and Unix Solaris operating systems; Basic Network Troubleshooting; Secure File Transfer protocols. Your influence makes an impact. You know that relationships and networks are essential to success.  You inspire outcomes by making yourself heard.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate both written and orally,  detailed information in an impactful way.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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