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Patient Support Specialist (Health Ally) for Innovative Primary Care Clinic (Dayton, OH)

Remote:

Hybrid

Salary:

50 - 54K yearly

Work from:

Dayton (US)

Offer summary

Qualifications:

High school diploma or equivalent, Valid U.S work authorization, Driver’s license and reliable vehicle, Comfort with electronic health records.

Key responsabilities:

Build relationships with patients and families
Lead patient intake, enrollment, and orientation
Conduct at-home visits for patient support
Coordinate a best-in-class patient experience

Heyday Health TPE http://www.helloheyday.com/

11 - 50 Employees

See more Heyday Health offers

Job description

Are you compassionate, mission-driven, and motivated to provide exceptional care for seniors in your community? Interested in joining an innovative startup and leaving the traditional office-based environment? Excited to work alongside other committed, thoughtful teammates who are spreading joy while helping patients access the care they deserve?

If so, we’d love to talk to you about Heyday Health!

We are a virtual-first primary care practice dedicated to improving the primary care experience for seniors as well as our providers. We founded Heyday Health because we saw the health system leaving our elderly loved ones behind and were driven to create a better solution. Our practice is being built from the ground up with the mission of transforming how, where, and when we deliver care to achieve exceptional outcomes.

We are looking for a Health Ally to join our team of patient advocates and providers. The role will include:

Building close and long-lasting relationships with our patients, their family members, caregivers, and communities
Leading patient intake, enrollment, and orientation to the Heyday Health model
Providing at-home visits for patient monitoring, education, and support (estimated 30-40% of the role will be spent conducting in-home appointments)
Coordinating a best-in-class patient experience, including scheduling appointments, managing prescriptions, completing follow up, and working with their care team and specialists
Supporting the clinical team in the creation of a comprehensive and accurate patient record
Working closely with the Heyday Health team of nurse practitioners and physicians to advocate for every patient and ensure the highest quality care

Required Qualifications

Valid U.S work authorization
High school diploma or equivalent
Valid driver’s license and reliable personal vehicle that can be used for at-home patient visits
Comfort with using or learning how to use electronic health records, health information exchanges and other computer systems

We think you’d be a great fit if you're intelligent, hard-working, flexible, and excited to roll up your sleeves to build something special. In addition, you have:

Fantastic communication skills and a passion for building relationships with patients and teams
Enthusiasm for contributing to and developing innovative models for patient care
Commitment to your community and the needs of local seniors
Dedication to doing the right thing for patients and your team to provide great care

COVID-19 Considerations: We are a virtual-first team, however we require all providers and employees to be fully vaccinated, unless granted a religious or medical exemption. Full PPE is provided for any face-to-face interactions.

Benefits Include: