PRN - AR Skip Tracing Specialist

Overview:

WE ARE HIRING!
Location: 250 E Liberty Street Louisville, KY 40202 

About UofL Health 
UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital.  Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 13,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to www.uoflhealth.org.

Job Summary:

The Accounts Receivable Skip Tracing and Correspondence Specialist receives, opens, and review returned mail to determine root cause for inability to be delivered as addressed and all incoming mail/correspondence from outside agencies. Update patient accounting system with correct information and queue corrected patient statements. Open all incoming correspondence, index, and distribute amongst billing and follow up teams to act. Work with patient statement vendor, patient access leadership, and accounts receivable management to determine root cause and workflow opportunities for improvement regarding returned mail. Perform skip tracing as required to obtain current and accurate patient information. Must be detail oriented and organized.

Under the direct supervision of an AR Support Service Manager this position will provide statements going to the correct addresses, including:

• Perform skip tracing techniques as required.
• Maintain daily productivity requirements.
• Document returned mail into patient accounting system. Maintain compliance with all company policies, procedures, and standards of conduct.

Performs other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma, or GED
• 1 year of general office work or mail room experience
• Working knowledge of medical and insurance terms is desirable.

KNOWLEDGE, SKILLS, & ABILITIES

• General computer knowledge, working with electronic filing.
• Ability to communicate verbally/in writing with professionalism.
• Ability to meet productivity expectations.