Insurance Verification Specialist-Remote: Mon- Fri 6am-10am PST

The Company

Alsana is an eating disorder recovery community with 8 locations nationwide plus our virtual program. We provide superior and committed care to help those on their journey to a healthy and successful recovery. From the Latin roots meaning “all” or “total health,” Alsana offers a new philosophy of care centered on our clients’ full well-being. We address the aspects of eating disorders that often go untreated in traditional recovery programs. Our culture creates a working environment of communication, collaboration, compassion, and integrity—all of which are necessary to craft unique treatment plans tailored to our clients’ needs and outcomes.

The Role

The Insurance Verification Specialist is responsible for verifying insurance benefits for potential incoming clients to determine financial feasibility for treatment. 

 Responsibilities

• Obtain the most up to date, full, and detailed benefit quote using insurance portals, insurance phone communications, or client provided documentation.
  
• Confirming all revenue codes are valid and billable to client’s specific insurance coverage.
• Ensure patient responsibility is accurately documented to allow for an accurate quote of client share of cost.
• Maintain confidentiality following all HIPAA regulations.
• Demonstrates positive attitude toward work and the workplace with behavior that supports administrative and business decisions.
• Creates an atmosphere of mutual trust, harmony, acceptance and respect within the department and the company. 
• Always upholds the confidentiality of patient protective health information as well as the organization.
• Reliable attendance and punctuality, adhering to the work and appointment schedules, while maintaining accurate time records.
• Accurate and timely completion of work assignments according to the designated timeline, while making efficient use of the organization’s resources, has a willingness to learn, and is coachable.  
• Participates in all organizational performance improvement initiatives.
• Serves as a representative of Alsana, displaying courtesy, tact, consideration and discretion in all interactions with Alsana team members, clients, and insurance carrier partners.
• Performs all duties to the highest ethical standard and complies with all organizational policies regarding ethical business practices and standards of client care.
• Highly organized and great attention to detail, including the ability to work productively while managing multiple projects, priorities, and making independent decisions.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, effectively and professionally calm clients as well as distressed and/or agitated clients.
• Knowledge of HIPAA and ability to maintain confidentiality.
• Skilled in preparing and maintaining client documentation in an accurate and timely manner, in compliance with established audit and productivity standards.
• Participate as a team member, collaborating with and providing excellent customer service to clients, peers, other Alsana employees, and other internal and external individuals.
• Displays enthusiasm, positive problem solving and commitment to help both colleagues and the organization reach its goals.
• Assist with other projects, duties, and tasks as assigned.

Minimum Requirements:

• High school diploma or equivalent.
• One to three (1-3) years of current experience in medical/Mental Health related insurance with an understanding of self-pay, private insurance, and government programs required.
• Demonstrated knowledge of insurance benefit verification process
• Prior knowledge of healthcare carriers and payer requirements.
• Experience performing tasks that require a basic understanding of accounting and math skills.
• Ability to identify an issue, examine options, and provide an effective solution.
• Must be PC literate and able to navigate computer, phone, electronic health record (E.H.R), Microsoft 365 (word, excel, outlook), and other information technology systems independently.

 Benefits

• Comprehensive Benefits for full time staff
• Generous Paid Time Off, Sick Time Off and Holidays
• Company Paid Life and Disability Insurance
• 401k Plan (Pre and Post Tax)
• Flexible Spending Accounts
• LifeMart Employee Discounts
• Tuition Discount Program
• Free EAP services
• Free meals and snacks (position specific)

Hourly Rate: $20.00/hour with a quarterly bonus plan tied to insurance verification accuracy and turnaround time

Part time: Remote - 20 hours a week (5 x 4 hour shifts)

Schedule: Mon-Fri 6am-10am PST

Are you ready to let your light shine?! Join the Alsana team today!