Finance Technical Support Analyst

This is a remote position.

1. Technical Support:
   

   • Provide first-line support for financial systems, applications, and platforms, troubleshooting technical issues related to finance operations.
     
   • Diagnose and resolve issues related to accounting software, financial databases, ERP systems, and related tools.
     
   • Respond to technical inquiries from internal users regarding software functionality, configurations, and integrations.
     

2. System Maintenance and Upgrades:
   

   • Monitor and maintain the functionality of financial systems to ensure they are running efficiently.
     
   • Assist with software upgrades, patches, and maintenance activities.
     
   • Coordinate with the IT team to schedule system down times and ensure minimal disruption to business operations.
     

3. System Implementation and Integration:
   

   • Collaborate with finance and IT teams during the implementation of new financial systems and software.
     
   • Assist with the integration of third-party financial systems with internal software tools, ensuring data accuracy and seamless operations.
     
   • Conduct system testing and ensure compatibility with existing applications.
     

4. Data Management and Reporting:
   

   • Support data migration efforts, ensuring the accuracy and integrity of financial data.
     
   • Assist in the preparation and generation of standard financial reports from various systems.
     
   • Provide insights into financial data issues and recommend solutions for improvement.
     

5. User Training and Documentation:
   

   • Develop and deliver training materials and sessions for end-users on finance-related applications and systems.
     
   • Create and maintain user guides, documentation, and knowledge base articles for finance software and system processes.
     
   • Provide ongoing support for users to troubleshoot and resolve operational and technical challenges.
     

6. Compliance and Security:
   

   • Ensure that financial systems comply with internal security standards and external regulatory requirements.
     
   • Work with auditors and security teams to maintain data privacy and security.
     
   • Assist with system access management, ensuring the correct roles and permissions are in place.
     

7. Collaboration:
   

   • Work closely with finance, accounting, and other relevant teams to identify system needs, gather requirements, and implement solutions.
     
   • Collaborate with external vendors and service providers for troubleshooting, updates, and new releases of financial applications.
     

8. Continuous Improvement:
   

   • Stay up-to-date with the latest developments in financial software and systems to suggest improvements.
     
   • Identify opportunities to automate or optimize financial workflows and processes.
     

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
  
• Experience:
  • Minimum 2–4 years of experience in a finance-related technical support role.
    
  • Experience with financial systems such as SAP, Oracle, QuickBooks, or similar platforms.
    
  • Familiarity with ERP (Enterprise Resource Planning) systems is a plus.
    
• Technical Skills:
  • Strong troubleshooting skills with an understanding of financial processes and systems.
    
  • Knowledge of SQL and databases (e.g., Microsoft SQL Server, Oracle).
    
  • Proficiency in Microsoft Excel and other finance-related tools.
    
• Soft Skills:
  • Strong communication skills to liaise between finance and technical teams.
    
  • Problem-solving mindset with attention to detail.
    
  • Ability to manage multiple tasks and prioritize under tight deadlines.
    

Requirements