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Tier 1 Technical Support Specialist with Zendesk Experience (ZR_18007_JOB)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Strong IT background for troubleshooting, Experience with ticketing systems, preferably Zendesk.

Key responsabilities:

  • Provide tier-one technical support via Zendesk
  • Diagnose and troubleshoot client issues
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See more BruntWork offers

Job description

This is a remote position.

Job Highlights:
  • Schedule: 40 hours per week
  • Monday to Friday, 8am to 5pm Eastern with an hour unpaid break
  • Handle inbound support tickets
  • Diagnose issues without implementing fixes directly
  • Assist with data processing tasks during low ticket volume periods

Responsibilities:

  • Provide tier-one technical support via Zendesk
  • Diagnose and troubleshoot client issues
  • Communicate effectively with clients and internal teams
  • Relay complex technical information to the development team
Requirements
  • Strong IT background for complex troubleshooting
  • Excellent communication skills
  • Experience with ticketing systems, preferably Zendesk
  • Understanding of SaaS platforms and data management concepts
Benefits
Independent Contractor Perks: 
  • HMO Coverage for Eligible locations
  • Permanent work from home
  • Immediate Hiring
  • Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.


ZR_18007_JOB


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ZendeskTechnical SupportData Management

Other Skills

  • Communication
Are you interested?

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