Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
The role involves representing Equinix as a Data Centre Concierge, responsible for providing reception and security services at the entrance of the data centre
The job requires acquiring the necessary skills to effectively handle routine tasks and inquiries with limited judgment
The Data Centre Concierge supports the overall team in maintaining a secure and welcoming environment for all occupants of the data centre
Responsibilities
Reception and Security
Serves as the primary point of contact for anyone entering the data centre, ensuring a professional and friendly welcome
Follows standard procedures for checking in visitors, verifying identification, and issuing access badges
Monitors and controls access to the data centre, enforcing security protocols and procedures
Responds to basic inquiries and directs visitors to the appropriate areas within the facility
Maintains a log of visitor activity and communicates any security concerns to the appropriate personnel
Collaborates with the security team to ensure a safe and secure environment for all occupants
Customer Support
Provides basic assistance and guidance to customers and visitors, addressing routine inquiries and directing them to the appropriate resources
Coordinates customer visits and schedules, ensuring a smooth and efficient experience.
Assists with tracking and reporting on customer inquiries and issues, ensuring timely resolution
Supports customers in accessing and utilizing data centre amenities and services
Conducts basic orientation tours for new customers, familiarizing them with the data centre layout and facilities
Administrative Support
Performs administrative tasks such as answering incoming phone calls, responding to emails, and maintaining records
Coordinates with vendors for the delivery of supplies and services, generating purchase requisitions and managing invoicing
Assists in maintaining cleanliness and stocking of customer care areas and conference rooms
Collaborates with cross-functional teams to ensure tasks are coordinated and completed efficiently
Builds positive relationships with local vendors to support customer administrative needs
Qualifications
High school diploma or equivalent education.
Previous experience in a customer service or receptionist role is preferred
Strong communication and interpersonal skills to effectively interact with customers and visitors
Ability to handle routine tasks and inquiries with limited judgment
Basic computer skills for administrative tasks such as email communication and record-keeping
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
What We Offer
An unlimited employment contract
30 days of vacation per year
Company pension contributions and retirement benefits
Subsidy for the use of public transportation and lunch
Job rad
Partial coverage of gym or sports club membership fees
Company stock program
Sports events and company activities
Work clothing
Great colleagues and a corporate culture where it's fun to contribute energy and initiative
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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