Sr. Specialist, Fraud & Non Fraud Investigations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs.THE SPECIFICS

Virtual Remote Training class is set to begin 12/9/2024, 8:00am to 5:00pm CST for 2 weeks. (On the job training for first 90 days)

This role could be either remote or in office at 1601 Dodge Street Omaha Nebraska 68197.

As a Fraud and Non-Fraud Specialist at FNBO, you will be expected to:
Communicate with customers who have experienced fraud or a billing dispute, or might be at risk.
Reassure vulnerable customers that FNBO has their back against fraud or a Dispute.
Determine the validity of fraudulent claims and hold cardholders accountable if needed Conduct an in-depth investigation and attempt to identify a suspect
Contact law enforcement when necessary and provide important information
Research and submit suspicious activity referrals
Understand chargeback life cycles for Visa and Mastercard
Input complete case information in conjunction with Federal Regulation Z
Perform balance monitoring
Assist the Bankcard Recovery department by investigating claims of fraud on accounts in collections


In the Fraud and Non-Fraud Department, we wouldn’t call our jobs easy, but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff, join us. We will provide the support and training to help you become a well-versed Fraud and Non-Fraud Specialist who can make a big difference to our customers’ financial lives.

About This Role:

 

THE FRAUD SPECIALIST ROLE AT FNBO

At FNBO, we believe that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Fraud and Non-Fraud Specialist, you can do just that by helping FNBO customers protect themselves against fraud.

We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of fraud prevention. Our mission is to support our customers who have been victims of fraud while working to proactively identify risk factors to stop suspicious activity before it does damage.

THE GREAT BIG SMALL BANK

We take pride in the fact that we’ve been independently owned and operated for 160 years and have the freedom to make decisions based on what’s right for our people. Whether you’re starting a new career or finding a new trajectory, we believe you’ll find your fit here. FNBO is a place that can help you learn, grow and achieve your goals while maintaining work-life balance.

EXPERIENCE AND BACKGROUND REQUIREMENTS

• Minimum 2 years previous Chargeback experience in Fraud and/or Non-Fraud Investigations is REQUIRED.
• High school diploma or GED
• Excellent oral and written communication skills
• Basic PC skills required with the ability to master the software programs we use (FileNet, TBS, CRT, etc.)
• A minimum of nine months of customer service experience

PERKS AND BENEFITS

• Competitive pay and benefits
• Workplace flexibility with remote opportunities
• A supportive environment with ongoing support and training

The Ideal Candidate for This Role:

 

THE IDEAL CANDIDATE FOR THIS ROLE IS …

• Supportive and solution-oriented
• A strategic thinker
• A person who believes in a greater mission
• Someone who takes pride in doing good for the community
• Great at managing multiple responsibilities
• Comfortable defusing a potentially stressful situation
• Motivated by a challenge

Compensation:

 

Compensation range (base pay): $36,000.00-$57,600.00

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20241126

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.