System Technologist/Technician II, Subscribers

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Job Description

This position is responsible for configuration and deployment support of subscriber devices as well as basic troubleshooting associated with digital subscribers and adjacent technologies for Federal, State and local government agencies requiring highly secure, easily managed, mission critical IP networks. This position reports to the on-site Sr. Mgr. Field Service Team.

Primary Responsibilities:

• Consult with Sales, Program Manager, Sr. Field Service Team Mgr, and the SI team to set strategy, direction and implementation
• Support Operations and Maintenance activities for ASTRO 25 subscribers and adjacent technologies
• Support and develop basic troubleshooting skills associated with Motorola Solutions subscriber devices and adjacent technologies
• Leverage existing technical drawings, work plans, managed service offerings, MOPs and SOPs, etc. as required.
• Support the evaluation of third party vendor equipment used in our portfolio
• Work with third party vendors/contractors to ensure delivery of requirements set forth by the design
• Act in the capacity of a member of the on-site technical staff in best practices for design, implementation, and O&M activities.

Candidate Experience:

• Ability to understand and/or learn MSI MS&S processes, products, and network management solutions
• Ability to understand and/or learn troubleshooting and assessment of subscriber radios
• Awareness of bench troubleshooting tools (e.g., Service monitors, wattmeters, etc.)
• Familiarity with ASTRO 25 Conventional wide-area voice and data systems including OTAR/OTAP and Radio Management
• Awareness of or ability to learn ServiceNow trouble ticketing system
• Familiarity with subscriber accessories such as Remote Speaker Microphones, antennas, Surveillance kits, keyload adapters, holsters, etc. is a plus
• Familiarity with and utilization of Motorola CPS
• Familiarity with and utilization of Anritsu/Viavi/Aeroflex service monitor, wattmeter, etc. usage and operation
• Experience in scripting/programming is a plus.
• Experience with Microsoft Visio, Word, Excel, PowerPoint, Google Applications required
• Experience with use of command line and/or GUI interfaces to provision equipment is a plus
• Self motivated, excellent written and oral communication skills, and strong interpersonal skills 
• Works collaboratively and builds relationships with other colleagues, customers, and third party service professionals.

Additional Requirements:

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts
• Must be willing to obtain a DHS Public Trust Clearance
• The role entails providing on-premises support to our valued customers in Washington D.C.

The base salary range for this position in Washington D.C. is $60,000 - $85,000.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• Associates Degree AND 2+ years experience OR 4+ years experience in one of the following: IP Networking, Network Engineering, Solution Architecture, ASTRO 25, WAVE VOIP, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, IT or Military experience

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.