Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
The Director - Program Enablement & Analytics has responsibility for ensuring consistency in process execution and integrity of customer information as well as seamless execution and delivery of Program Management and Enablement solutions. This key role participates in the development and execution of group purchasing specific deliverables including administration and coordination of day-to-day customer operations and implementation of related service. The Director - Program Enablement & Analytics is responsible for leading a team responsible for partnering with stakeholders to understand critical needs and provide expertise and input on key deliverables and processes. This role will provide leadership and expertise in customer onboarding, data/analytics, and account management with a focus on initiatives that empower the team to extract greater value and deliver insights through customer support initiatives and advanced analytics.
Responsible for the alignment of all contracted opportunities and programs to customers.
Responsible for implementing strategies and deliverables, both short and long range, to ensure the profitable growth and expansion of company offerings.
Responsible for implementing standard operating procedures and communication processes to ensure all deliverables are met in a timely, cost effective, and efficient manner.
Establishes appropriate reporting and monitors profitability and revenue aligned to deliverables.
Provides leadership and responsible for overseeing the development and implementation of new tracking mechanisms to aide in contract execution and pull through.
Works closely with leadership to develop, implement, and execute new product launches, pricing alignments and other needs to enhance revenue opportunities and customer experience.
Responsible for operational customer interactions.
Serves as subject matter expert to both physician, internal teams and manufacturer clients.
Analyzes business intelligence data to inform business and develop repeatable implementation processes that can be expanded and executed against future projects.
Serve as business owner for group analytic needs and any contract analytics. Work across with appropriate shared services to ensure appropriate functioning and updates to business processes and reports.
Support group business development efforts through analyses of both enterprise and member value potential.
Continually evaluate specialty drug categories to make recommendations for subsequent opportunities.
Accepts and effectively communicates decisions on company policies, plans and programs, ensuring open communication at all levels.
Participates in the identification of training needs and the development and design of training plans; may facilitate training programs.
Performs related duties as assigned.
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through - an advanced degree or equivalent professional experience.
Normally requires a minimum of seven (7) or more directly related and progressively responsible experience, including managing a team
Excellent understanding of group purchasing, analytics and contract pull through and execution.
This individual must have proven experience with business analytics and the application for adherence in addition to business growth.
Must have a strong attention to detail and focus on problem solving and solution development.
This individual must work effectively individually as well as in a team environment.
Provide strategic planning which includes identifying, communicating, and direction critical activities that will enhance operational performance
Must understand and assist with managing department financial metrics. Including revenue tracking and reporting, OPEX management, and budgeting.
Understanding of contract operations and sales operations.
Interest in and enthusiasm for automation of solutions and its potential for improving departmental and inter-departmental efficiency.
Demonstrated history of high-level support to a business manager.
Superior analytical skills relative to financial modeling; fluent in profitability calculations
Excellent organizational skills; attention to detail with proven ability to manage projects and meet deadlines
Ability to communicate effectively, both orally and in writing
Excellent integration, implementation and management skills with demonstrated ability to facilitate change.
Ability to work as an integral part of a team including Lead role.
Ability to use technical skills to lead an analytic and systematic approach to issue resolution.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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