Community Experience Site Lead

This position is a hybrid in-office role that works out of our Technology Development Hub off in Seattle, WA. Monday-Thursday will be working in office and Friday is WFH. This is not a virtual / remote position.

Who We Are:

The Wayfair Community Experience team builds, designs, and operates environments that attract top talent, fosters collaboration, nurtures employee success, and promotes retention. Our vision is to provide effective, practical, and productive workplace environments that reflect Wayfair’s personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. As a CE Site Lead you will be responsible for ensuring a safe, clean, welcoming, and efficient environment for our employees while promoting Wayfair’s culture. You will also work directly with a variety of vendors and employees while presenting yourself in a professional and helpful manner.

What You'll Do / Key Responsibilities:

• Seattle Office Management
• Responsible for the overall management of a satellite  corporate office, including facilities, vendor management, security, technology fixes, administrative duties, and office-related employee issues.
• Establish and maintain relationships with external vendors for site maintenance, including administration of bidding/awarding/finalizing local contracts, services and maintenance agreements.
• Take an active role in working with contractors, architects, and space planners to facilitate office moves and expansions.
• Work with the Global Safety and Security team to develop emergency, safety, and training procedures. 
• Write and execute timely communications, both written and verbal, to your employee population on relevant office news ranging from security topics to employee event offerings.
• Be prepared to respond professionally and appropriately during emergency situations; maintain accessibility during off-hours to respond to building-related incidents or other emergencies.
• Troubleshoot technology, including google rooms, wifi/internet, printer, and more in partnership with Employee Technology.
• Collaborate with the talent team to onboard all new hires; coordinate access badges for new hires and employees.
• Other duties and responsibilities, as assigned.

• Seattle Employee Engagement
• Partner with Global Community Experience & Engagement to drive employee engagement in the office with quarterly and monthly events, onsite and offsite, to foster a culture that aligns with Wayfair’s values.
• Develop routine communications plans to alert employees about engagement offerings and subsequent mechanisms for feedback.
• ServiceNow Management
• Lead the Community Experience (CE) team in front and back end improvements and development related to tickets, analytics, seat movements.
• Field all Seattle related ServiceNow tickets related to CE and IT. 
• Collaborate with other CE and IT stakeholders.

What You’ll Need:

• 3+ years equivalent work experience.
• Experience managing an office space or other similar facilities.
• Strong communication and interpersonal skills.
• Experience managing relationships across business lines within a corporation, including interfacing with senior leadership.
• Experience in external vendor cost negotiations, comparing multiple quotes.
• Ability to utilize seasoned quantitative and analytical skills to make strong business judgments in the best interest of the company, while juggling competing priorities and remaining organized.
• Capable of lifting 25 pounds.
• A proactive, self-starter with professional and senior presence, showcased through excellent written, verbal communication and presentation skills.
• Proficiency using task management and CRM software.

Preferred Skills & Experience

• Hospitality and customer service management experience is a plus.
• Bachelor’s degree preferred.