Strategic Operations, Organization Excellence

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team & role 

The Strategic Operations – Organizational Excellence team is the connective tissue of Stripe, driving initiatives that shape how we work, collaborate, and grow. Our mission is to ensure Stripe operates with exceptional efficiency and alignment as we grow. This team leads transformative, cross-company projects that improve decision-making, enhance team effectiveness, and build sustainable operational systems.

In this role, you will act as a strategic problem solver and operator, partnering closely with teams across the business and core functions to design and implement changes that stand the test of time.

What you’ll do

As a key member of the Organizational Excellence team, you’ll collaborate across functions to tackle Stripe’s most complex operational challenges. You will:

• Lead strategic, cross-functional initiatives that transform and improve how we work across all of Stripe.
• Partner with senior leaders to address scaling challenges, implement operational changes, and incubate new programs to enable Stripe’s next phase of growth.
• Design and refine business systems, workflows, and processes to boost Stripe’s efficiency and connectivity.
• Develop insights through analysis and research, equipping teams and leaders to make better, faster decisions.
• Contribute to company-wide goal-setting and strategy planning.
• Champion operational excellence by introducing innovative ways to operate and fostering a culture of continuous improvement.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in strategy, business operations, product strategy or people strategy at a consulting or tech company
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions  
• Passion for digging deep into data and problem-solving
• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
• Excellent written and verbal communication with the the ability to collaborate with leaders across different teams, such as partnerships, product, engineering, and sales 
• Demonstrated ability to influence without authority 
• Good balance of business and technical acumen
• Ability to execute with minimal guidance, and in context with a high degree of ambiguity

Preferred qualifications 

• Payments ecosystem, or experience in finance or fintech is a plus.
• Experience facilitating large meetings with a strong focus on goals and outcomes 
• Ability to build trust and partner with senior leaders and CXOs
• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams