Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Desktop Support Analyst I - Remote

Remote: 
Full Remote
Work from: 
Mexico

Offer summary

Qualifications:

Advanced oral and written English skills., Familiarity with change management (ITIL)., Intermediate-Advanced computer hardware troubleshooting., Working knowledge of MS O365 Suite..

Key responsabilities:

  • Troubleshoot software and hardware issues.
  • Maintain customer satisfaction and service standards.
  • Manage user account access in Active Directory.
  • Track incidents and tasks using ticketing software.
DYOPATH logo
DYOPATH https://www.dyopath.com/
501 - 1000 Employees
About DYOPATH
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service. The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages. No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our “business first” approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH – through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards. DYOPATH'S belief in long-term relationships and our dedication to solving our clients’ biggest challenges remain the cornerstone of our 24-year longevity.
See more DYOPATH offers

Job description

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications. 

 

AT DYOPATH, we're thrilled that we've been recognized as a "Great Place to Work" for four consecutive years! What's the secret to our success? It's our incredible team. Our culture thrives on collaboration, innovation, and mutual respect.

At DYOPATH, we believe:

  • You deserve to grow and feel empowered in your role.
  • A fun, diverse environment allows you to bring your authentic self to work every day.
  • Maintaining a healthy work-life balance is essential to our positive culture.

We can't wait for you to join us and contribute your creativity, passion, and entrepreneurial spirit at DYOPATH!

We are currently hiring a remote Desktop Support Admin! 

What is the location, shift, and pay?

  • Remote from 7:00am - 5:00pm, Monday - Friday
  • Pay: 14K monthly (before taxes)

What will you be doing as a Desktop Support Admin?

  • Supporting internal customers by troubleshooting software and hardware issues either face-to-face, over the phone, or through chat software
  • Ensuring excellent service standards and maintaining high customer satisfaction
  • Working daily with Active Directory and managing user account access
  • Daily follow-up and follow-through on tickets
  • Track the progress of incidents and tasks by utilizing internal or client ticketing software
  • Troubleshoot incidents, reports, or processes to resolve errors
  • Other duties as assigned

Qualifications:

  • Advanced oral and written English
  • Familiarity with change management (ITIL)
  • Be able to perform RCA
  • Computer hardware troubleshooting proficiency level: Intermediate-Advanced
  • Software troubleshooting proficiency level: Intermediate-Advanced
  • Working knowledge of MS O365 Suite and SharePoint

Our comprehensive benefits package:

  • Savings / Monthly 13% cap
  • Pantry Vouchers 9% deposited every month
  • Christmas Bonus: 25 days of your daily income
  • Vacations - 12 days after the first year
  • Anniversary Bonus - 10 days of base salary
  • Vacation Premium – 40% first year
  • Major Medical Insurance covers you and your immediate family
  • Life Insurance
  • Quarterly Bonus
  • Marriage or Bereavement Time off
  • Maternity/Paternity Time off
  • Ergonomic Chair (remote only)
  • 250 pesos monthly stipend for internet and electricity (remote only)
Join Our Team!

If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Active DirectoryIncident ManagementMicrosoft Office 365Microsoft SharePointHardware TroubleshootingChange ManagementRoot Cause Analysis

Other Skills

  • Collaboration
  • Communication
Are you interested?

Related jobs

See more jobs
Sign in or sign up with Google or LinkedIn