People Operations Administrator

Department: People & Culture

Team: People Operations

Location: London, with hybrid working

Position type: Short-Term contract until the end of April 2025 (Inside IR35)

What the hiring manager says

“We’re looking for someone who enjoys working in a fast-paced people operations environment that is looking to gain more experience in a People & Culture team. Someone who takes pride in supporting the employee experience and who isn’t afraid to dive into lots of data. You’ll be part of a collaborative team, but also have the autonomy to take ownership of your responsibilities. If you’re detail-oriented, proactive, and passionate about people operations, this role is for you.”

Richard Post, Head of People Operations & Reward

About the Team

The People Operations team is responsible for managing key People activity that support the entire employee lifecycle covering 15 countries by delivering Payroll management, onboarding, offboarding, benefits management and administration, immigration support and ensuring that all people policies are up to date ensuring compliance with any local labor laws.

About the Role

The temporary People Operations Administrator plays a key role in supporting the efficient and smooth delivery of core HR operations during our busiest time of the year. This role involves managing administrative tasks, ensuring compliance with policies, and providing excellent support to employees and managers. The ideal candidate will have a keen eye for detail, exceptional organizational skills, and a proactive attitude to resolve HR-related queries.

Contract & Data Management

• Create, update, and close supplier contracts.

• Update benchmarking codes and data within the HRIS.

• Approve and process updates to personal information in the HRIS or via a tracker.

• Approve and process changes related to legal/personal name updates and preferred names.

Employee Lifecycle Administration

• Generate and distribute bonus and salary letters.

• Update and file employee sick notes in the HRIS.

• Add new hires and remove leavers from the Employee Assistance Portal.

• Initiate, review, and process pre-employment background reports.

• Manage Day 1 contact details for new hires to ensure a seamless onboarding experience.

Employee & Management Support

• Handle reference letter requests via the HRIS or email inbox.

• Follow up on pending AL requests using the HRIS.

• Process service waiver requests and external reference checks.

• Respond to basic HRIS requests, such as approving probation and leaver letters, line manager changes, and contract updates.

Ad Hoc Tasks

• Prepare ad hoc letters to address specific employee or organisational needs.

• Support the team with various administrative duties as required.

About You

• Some experience in an HR or People Operations administrative role desirable.

• Familiarity with HRIS platforms (e.g., Workday) desirable

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Excellent communication skills, both written and verbal.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to handle sensitive and confidential information with discretion

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.