Temporary Customer Operations Specialist (2-Month Contract)

About Us

Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.

Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".

 We’re proud to be backed by leading European VC funds, having raised over €20 million.

About You

• You have a keen eye for detail
  
• You speak English and Portuguese fluently (Italian or Spanish would be a plus)
• Excellent communication skills and a warm, customer-focused attitude.
• The ability to work independently and adapt quickly to remote work.
• A drive to be part of something bigger than yourself 

The Role

On a typical day, you will...

• Provide operational support to the Customer Operations team 
• Establish and maintain quality standards
• Identify inefficiencies and implement process improvements.
• Help customers use specific features and resolve their issues.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to share customer feedback and insights.
• Identify best practices to establish consistency and efficiency at scale.

Salary Range

This temporary role offers a total gross package of €1000 to to €1250 per month.

The stages for this hiring process are:

1. CV Screening
2. Interview I
3. Interview II 

Equal opportunity employer:

Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.