We are tech transformation specialists, we are CI&T.
We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents. We operate in the fields of design, strategy, and engineering for global brands, helping clients achieve the full potential of technology as a force for good. Impact is what we deliver.
You will:
Want to be part of a close collaborative team.
Troubleshoot and debug software and infrastructure issues raised by end-users of the software our engineering teams have built.
Verify and document bugs for tracking and escalation.
Incident management, including managing communication with stakeholders and coordinating with development teams.
Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
Work with trusted vendors to solve service events.
Collaborate with other software development engineers on process enhancements and code reviews.
Your Background:
Experience providing L2/L3 support in a tech-driven business.
Excellent communication skills in English.
Have proficient problem-solving skills and strong technical troubleshooting skills.
Software development experience with Python and Django.
Familiar with AWS Cloud and Linux administration.
Availability to attend the office in São Paulo weekly.
#MidSenior
#LI-RR2
Our benefits:
- Health plan and dental plan;
- Meal allowances;
- Childcare assistance;
- Extended parenting leave;
- Gympass/Wellhub
- Annual profit-sharing distribution;
- Life insurance;
- Partnership with an online mental health platform;
- CI&T University;
- Discount Club;
- Support Program: psychological guidance; nutritionist and more;
- Pregnancy course and responsible parenthood;
- Partnership with online course platforms;
- Platform for language learning;
- And many others.
CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.
At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.
We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.
