Technical Project Coordinator

Join the Winning Netwrix Team!

About Us

We are a rapidly growing IT company of dedicated professionals striving to make a difference in the world of data security. Organizations of all sizes rely on our products to protect their business-critical data and the personal information of their customers and employees from cyber-attacks and data breaches. 

With 15 years of experience in the field, Netwrix continues its market expansion via innovation and acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, Strongpoint, UserCube, Mateso,  Remediant, CoSoSys and PingCastle). The company is backed up by the leading private equity firm TA Associates.

Netwrix is headquartered in Frisco, Texas, and has presences regional offices in the U.S., and the UK. Due to the pandemic, we have all moved to home offices, and have remained remote ever since. 

We are looking for a detail-oriented, creative, and strategic Technical Project Coordinator to join our Professional Services team. Are you an energetic, ambitious, and technical individual with three to five years of software implementation project management experience and are ready to accelerate your career in a high-growth, tech environment? Working for Netwrix you will have an opportunity to make immediate business impacts while accelerating your personal career development, surrounded by a positive and motivating team. 

About the Role

At Netwrix, we are passionate about technology and working with our diverse customers to deliver successful outcomes. The Netwrix Professional Services Organization’s mission is to deliver exceptional experiences and valuable business outcomes to our customers and partners. Platform adoption, solution design, and project success are our guiding principles, the results of which are customer retention, increased expansion opportunities, and improved customer advocacy.

Our Software Implementation Project Coordinators lead Netwrix implementation projects for our Customers. They work closely with the project team, provide guidance along the way to ensure we deliver the expected value of Netwrix software, iteratively, over the lifespan of the project. This includes advising both our internal project team and our customer on implementation approach, strategy, integration, deployment, and adoption of standard methodologies to ensure our customer realizes long-term value from the implemented software. They build positive relationships, create robust project implementation strategies, and drive the engagement towards successful completion.

What You Will Do

The Project Coordinator’s responsibilities include:

• Collaborate with deployment engineers and customers on low touch, high coordination projects to understand their overall project needs and connect with the right delivery resources, while navigating through Agile Framework-aligned activities such as Backlog Creation/Grooming, Stand-ups/Scrums, Feature Reviews and Retrospectives
• Drive and navigate these needs through various departments within Netwrix to ensure the best possible customer experience
• Help support the PMO and project management team with 
  • invoice requests including reconciliation, project audits, and time validation
  • standard project workspace setup based on project complexity
• Help support the PMO and practice to establish, maintain, and continuously improve standard processes, templates, and KPI metrics with efforts governed according to appropriate change control and revision tracking procedures.
• Help ensure projects meet budget, schedule, key milestones and deliverables
• Help build workflows, notifications, and custom reminders for projects to ensure KPI metrics have the right level of visibility within the practice
• Help create dashboards, reporting portals, and analytics for PMO and the practice 

Success Behaviors (What does success look like?)

Excellent Project Coordinators are passionate about making customers successful. They build positive relationships with customers and have regular interaction to update them on the project status and anticipate risks early. In addition to these important characteristics, they understand our customers' value cases and can pull in the right team to translate business requirements into successful implementation strategies.

They are advisors to our engineers and architects, giving them direction and feedback throughout the project.

They build positive relationships within our team and across other teams within Netwrix.

They are highly organized, think strategically, and plan for long term success for Netwrix and the customer. They engage the right members of the Netwrix team to find creative approaches to resolve problems in large organizations.

They continuously improve their own skills and actively seek new learning and development opportunities.

Required Experience

• Experience as a customer-facing Project Coordinator, in a software vendor consulting services organization, with strong relevant technical experience in a related technological environment.
• Customer-facing experience such as in a pre-sales or consultancy or similar.
• Experience with reviewing and explaining statements of work and project charters.
• Experience with Scrum/Agile aligned methodologies and building and grooming project backlogs.
• Experience coordinating multiple projects concurrently with cross-team dependencies.
• Have the ability to work directly with customers, resource managers, and Engineers to ensure expectations are managed against contract responsibilities.
• Have experience working with professional services back-end administration and reporting.
• Strong services-oriented administration background.

Required Skills

• Passionate and excited about technology and delivering value to Customers!
• Able to take a consultative approach and make sure scope and project boundaries are maintained.
• Salesforce.com and Office apps - advanced skill level.
• Kantata (Mavenlink) experience (preferred) 
• Proficiency in the English language.

Certifications

• Bachelor's degree or equivalent experience required
• PMP certification or PRINCE 2 Practitioner or similar (preferred)
• Scrum Master or Product Owner Certification (preferred)
• Scaled Agile Framework (SAFe) Certification (preferred)
• ITIL Foundation (preferred)

Why You’ll Love Working at Netwrix

• Unlimited PTO
• Excellent Health Benefits
• Paid Parental Leave
• Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises)
• On the Go Training Sessions on Topics that Matter
• Team Orientated and Collaborative Colleagues
• Casual and Innovative Work Environment
• Opportunities for Career Advancement
• Regular Town Halls to Keep You Informed

All Told…We’re a Culture that Truly Cares About our Employees, and Their Voice to Help Us Thrive! We welcome people from all different backgrounds and experiences and look forward to hearing from you! 

Netwrix is an Equal Opportunity Employer