Implementation Specialist

Flight Schedule Pro is seeking an Implementation Specialist who will help our clients adopt and transition to our software platform. You will oversee the installation and customization of the software, while also working closely with the sales and CSM team in sales engagements to provide best practice suggestions to users who have purchased the product or expanded use of the product. You will own the post-purchase onboarding pipeline to ensure customers are activated and trained in a timely manner to maximize their ROI. Our ideal applicant has experience managing and using Flight Schedule Pro at a flight school.

This is a full time position + benefits, local/hybrid or remote.

Benefits:

• Join a rapidly growing technology company with bold aspirations!
• Full benefits package (Medical, Dental, Vision, Short Term Disability, Life Insurance, 401k)
• Equity Appreciation Plan
• Flexible Paid Time Off Policy to promote a good work/life balance
• 7 Company Wide Paid Holidays + 2 Floating Holidays
• 2 Wellness Days
• Employee Assistance Program
• Professional Development Stipend including Flight Training reimbursement opportunity
• $300 Home Office Stipend for new hires
• Freedom to grow, learn, and explore in a wide variety of technologies and skills 
• Ample opportunity to implement your ideas and suggestions: help us draw the blueprint
  

Job Responsibilities

• Customize the product based on your assessment and the client's needs
• Train the client's staff to use the software
• Leverage industry best practices around change management
• Own the Onboarding process from purchase to account activation
• Be a knowledgeable advocate for all facets of the FSP product family
• Deliver client presentations and training to small groups

Required Skills/Experience:

• 1-2 years of experience implementing operational efficiency / ERP software in a SaaS environment
• Demonstrated project management / change management experience
• Exemplary communication skills, both written and oral
• Comfortable presenting on Zoom and in-person
• A positive attitude and a desire to be part of a motivated group doing big things
• Knowledge of the Aviation industry and terminology preferred
• Exemplary writing skills and an interest in writing blog posts, forum responses, guidance docs, and other community- and knowledge-building contributions

Nice to have, but not required:

• PMP Certification
• Experience administering or managing Flight Schedule Pro or similar scheduling software
• Experience using Advanced Reporting within Flight Schedule Pro
• Basic knowledge of SQL functions
• Familiarity with CRM and Project Management tools (HubSpot, Pendo, PlanHat, etc)

Travel Requirements:

Occasional business travel may be required, up to 10%

Compensation:

The salary range for this role has been established at $60,000 - $65,000 annually. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Deadline for applications:

The company will accept ongoing applications until the role is filled. There is no deadline to apply for this position.

About Flight Schedule Pro

Flight Schedule Pro is an established B2B SaaS company in the general aviation industry. Our SaaS solution is used by 1,000 businesses and over 150,000 pilots and student pilots in 50 countries . . . and people love our service! We are a technology company that takes pride in our work and our goal is easy-to-use products that solve real problems for our customers!

Flight Schedule Pro is an equal opportunity employer and encourages all qualified individuals to apply. If you're excited about this role, we'd love a chance to review your resume. We value a diverse and inclusive work environment and look for passionate people who are ready to do great things. If there is a required or preferred location for an open role, it will be listed in the job description. All applicants for employment must be legally authorized to work in the United States. Flight Schedule Pro does not provide work visa sponsorship at this time.

This employer participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/about-e-verify for more information.

Flight Schedule Pro welcomes all direct applicants, but does not utilize recruiting services from external agencies.

Compensation$60,000-$65,000