Call Center Representative: Collector

Job Description and Requirements

Randolph-Brooks Federal Credit Union is currently seeking Collectors for the Administrative Service Center - Live Oak, Texas or work from home if not located near this RBFCU location. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas.

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).

• Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.

In addition, we are offering a sign-on bonus! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings).

Our Collectors provide excellent and considerate member service while working in a call center environment receiving incoming calls, as well as making outbound calls to members who have fallen delinquent on their loan(s) to get a better understanding of the situation and help determine what options may be available to assist; making an effort to obtain payment and/or negotiate payment plans.

Essential Functions and Responsibilities:

• Provide excellent and considerate member service

• Maintain a high volume of outbound phone calls

• Maintain a high volume of inbound phone calls

• Collect payments on past due loans

• Negotiate payment plans

• Review member status for possible delinquency assistance

• Monitor queue reports to effectively manage delinquency portfolio

• Initiate repossession proceedings when applicable

• Initiate foreclosure proceedings when applicable

• Identify and recommend loans for charge off

• Manage account restrictions and member's account services

• Generate written communication when applicable

• All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Requirements:

• High School Diploma or G.E.D.

• Less than one year of collections, call center, or financial institution experience

• Ability to maintain and exceed collector performance metric goals

• Knowledge of various loan products (Auto/Mortgage/Unsecured)

• Attention to detail

• Ability to prioritize and manage multiple responsibilities

• Excellent written and verbal communication abilities

• Commitment to excellent customer/member service

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.