- Team Member Title: Regional Director, Operations (South)
- Location: Nashville, TN
- Team: The Goat
- Team Member Description: Full Time
Who We Are:
Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection™. No matter your area of expertise, at LC, you’ll find your why and your place to belong. Guided by our core values of performance, quality, communication, teamwork, and leadership, you’ll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?
The Team You Will Join:
At The Goat, we’re passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat is all about you and the personal experiences and memories we'll help you create here, and more importantly, that you'll help create for others.
The Difference You Will Make:
The Regional Director is one of the most important positions, responsible for driving revenue, effectively managing a team, championing an elite customer service experience, impacting operations and business strategy, and enhancing the overall performance of The Goat bar and restaurant. The Regional Director is responsible for multi-unit management and accountability of the operators by strategizing sales efforts, identifying & achieving performance targets, making action plans, building, developing, & maintaining a leadership team that gets superior results.
What You’ll Do:
- Direct and manage operations across all locations within assigned region to ensure seamless execution and adherence to brand standards, revenue goals, & customer service
- Strategize and support the continued growth of the business; create action plans to effectively manage profit and loss, collaborate on new menu initiatives and offerings
- Identify and address operational gaps to impact customer experience, revenue growth, food quality and presentation, and retention
- Execute effective people management by setting clear expectations, monitoring progress, and implementing corrective actions to support a culture of accountability and high performance
- Collaborate with internal corporate functions to execute business strategies, form robust and effective external partnerships with vendors and third party contributors
- Contribute to QA walks with cross-functional teams to identify capital improvement and expenditure needs
- Analyze financial performance and implement strategies to increase sales, enhance profitability, expand the customer base, & improve customer service
- Compile and present comprehensive financial and operational reports on a weekly, monthly, and as-needed basis for each location; Exhibit strong business acumen relating to profitability of restaurant units
- Strategically collaborate with internal Human Resources and Talent Acquisition teams to effectively recruit and hire top talent and operate according to best practices and policy
- Oversee and enforce site-specific and regional compliance with operational procedures, health and safety regulations, and regulatory commissions while coaching teams to maintain safe, clean, and sanitary workstations and ensure the adherence to safety protocols at all times
- Mentor and develop location managers and staff, fostering a positive work environment and ensuring high levels of team engagement and performance
What You’ll Bring:
- At least seven (7) years leadership experience in high volume hospitality environment, multi-unit management preferred
- Bachelor’s Degree preferred; High School Diploma or equivalent required
- ServSafe or comparable certification
- Excellent oral and written communication and problem solving abilities
- Proficient use of point of sale programming, Restaurant365 and/or UpServe preferred
How We’ll Take Care of You:
At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.
Here are just some of the benefits we offer for being part of our team:
- Full Suite of Health Benefits
- Retirement Plan with Company Match
- Competitive PTO policy
- Generous parental and family leave
- Strong Company Culture
- Career Growth Opportunities
- Community Engagement and Volunteerism
Lifestyle Communities (LC) is an Equal Opportunity Employer. For more information, send a message to our HR team at www.lifestylecommunities.com/careers.
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