Deep Instinct, the first cyber security company to apply Deep Learning to cyber security is looking for a Technical Account Manager who will represent the CS organization in North America!
Deep instinct is an innovative start-up that has a unique and game-changing software platform to protect Fortune 500 users against Zero Day & APT cyber-attacks on End points, Applications and storage. We harness the power of deep learning to prevent 99% of known and unknown attacks from malware and zero-day threats.
The Technical Account Manager will primarily be responsible as a technical point of contact to specifically assigned Deep Instinct customers. This includes leading all support aspects while also working with other core teams in Deep Instinct to maintain the customer relationship. We are looking for an individual with a passion for delivering customer solutions. The successful candidate will be expected to take initiative and manage customer expectations and should have exceptional communication and listening skills, a strong work ethic, and the ability to take direction and multitask in a high-pressure environment.
What You'll Do
Partner with our customers to deliver predictable outcomes and experiences for their business by:
· Will be the Technical Owner for p1 & p2 cases under assigned accounts.
· Help expand the Customer Success workflow and integration offerings by innovating and building reusable solutions.
· Learn, implement, expand, and teach best practices for implementation and configuration of Deep Instinct products.
· Take ownership and lead critical account situations to expedite resolution.
· Serve as a trusted advisor to clients as a security leader and solid technical resource.
· Provide sound recommendations to ensure success.
· Be able to successfully multi-task across projects, customers, and internal activities.
o Assist with other open cases as a member of the TAC team aside from assigned accounts.
· Track and report on upgrades within assigned account environments.
· Track the adoption of the new versions and percentage of overall adoption of new builds.
· Take any feature requests, help formulate it and send back to the Sales team to have it formally opened.
· Participate in Quarterly Business Reviews and present the threat report as technical owner.
· Be accountable for the services provided by Customer Success for their customers.
· Act as a customer advocate and liaison between technical groups internally.
· Special projects and other duties as assigned by management.
Experience (Cybersecurity)
· Must have 3+ years’ experience in cybersecurity, preferably in a customer-facing capacity.
· Endpoint cyber security experience is preferred; Relevant accreditation is an advantage.
· Solid understanding of enterprise IT security strategies, products, and operations
Knowledge
· Working knowledge of the fundamentals of at least one non-Windows platform (Linux and/or macOS)
o Ability to functionally troubleshoot MacOS and Linux would be optimal.
· Experience with endpoint security implementation and augmentation.
· Working knowledge of the fundamentals of one or more brands of virtualization technology such as VMware, Citrix, Docker, et al.
· Familiarity with implementing and using Software as a Service ("SaaS") solutions.
o Ability to virtualize machines as a part of troubleshooting customer issues and for production readiness testing would be highly sought after.
· Experience working for a global company.
· Must be fluent in written and verbal English; additional language knowledge is not required but it is helpful.
· Excellent technical troubleshooting skills
· Proven ability to work and solve problems independently while presenting confidence & professionalism.
· Proven ability to interpret customer requests into technical feature requests.
· Understanding of business process and workflow.
· Eagerly proactive – acts independently and responsibly and anticipates future events.
· Service oriented – provides courteous and professional service through attentiveness and empathy.
· Effective and direct written and verbal communication.
· Knowledge of malware analysis
By using deep learning, we can predict and prevent any kind of threat – known and unknown – anywhere in zero-time. Every endpoint, server, mobile device, network and operating system is protected against any type of attack, be it fileless or file based. This advanced approach to threat prevention ensures that attacks are identified and blocked before any damage can be caused.
salary range 105-120k
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state or local laws.
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