Multi-Skilled Technician/Surgical Services Customer Service Assistant - PACU

Employment Type:

Shift:

Description:

Position Purpose:

The Multi-Skilled Technician (MST), under the direction of a Registered Nurse, will provide patient care in an atmosphere sensitive to each person’s physical, emotional, social and spiritual needs. This position is key to providing a best-in-class patient experience and plays a vital role in the care of our top priority – our patients.

The Customer Service Assistant (CSA) serves as a liaison between patients, families, and clinical staff in an atmosphere

sensitive to each person’s physical, emotional, social, and spiritual needs. The CSA functions in the spirit of teamwork, is accountable for teamwork and communication within the standards, policies, procedures, and guidelines of the organization.

What you will do:

• Assist patients with personal care and activities of daily living, including: bathing/skin care (I & II), grooming, and eating.
• Keep assigned patient rooms stocked, cleaned, and orderly
• Obtain vital signs, including: height, weight, blood glucose levels, and I&O
• Perform EKG and phlebotomy as delegated by Staff RN
• Document patient data accurately and completely
• All other duties as assigned
• Acts as liaison between family and clinical staff
• Directs people to appropriate destination in a tactful and professional manner
• Provides support for patients before treatment and at discharge as directed by charge nurse
• or leadership
• Assists with transporting patients into and out of Center/ Department as necessary
• Effectively utilizes computer systems appropriate to area
• Practices proper identification procedures
• Understands and responds appropriately to emergency broadcast within the hospital/department.

Minimum Qualifications:

• Education:  High school graduate required
• Effective Communication Skills
• Experience in dealing with customer service
• Effective Communication Skills
• Demonstrates effective inter-personal skills
• Demonstrates priority setting, organizational skills and the ability to remain calm under
• stressful situations

Position Highlights and Benefits:

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement.
• Relocation assistance (geographic and position restrictions apply).
• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Legal Info (auto-populated in posting):

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.