Workflow Coordinator

The Workflow Coordinator role is a key component in delivering shared support services to the firm’s timekeepers and administrative staff. Operating in a 24/7/365 environment, this position coordinates incoming requests to ensure the timely and accurate delivery of service to internal customers. This position is critical in determining and helping deliver efficient, cost-effective, high quality, and timely work to internal customers.

Please note this is a fully remote position.

ESSENTIAL FUNCTIONS

These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation.

• Function as part of the workflow coordinating team within the Hub, the firm’s centralized support services’ team.
• Serve as the customer point of contact.
• Respond promptly and professionally to incoming requests for service via various methods (email, phone, web, etc.).
• Determine work required using best practices, job knowledge, and internal tools.
• Assign work to the appropriate resource.
• Ensure internal operational controls are met and maintained – to include accurate use of workflow management and other tools specific to Hub operations.
• Actively manage the queue of work assigned to the team, changing assignments as necessary to meet overall firm needs.
• Provide production assistance where necessary – for quick turnarounds, troubleshooting, and quality control.
• Work closely with Regional Supervisor and Service Delivery Manager for service issues.
• Serve as liaison with third party provider to ensure efficient turnover of work at beginning and/or end of shift.
• Active participation in coordinator and team meetings.
• Perform other duties, as assigned.
• Be present at work during regularly scheduled working hours and as needed in the position, consistent with the Firm’s attendance expectations.

SPECIFIC SKILLS REQUIRED

• Ability to manage competing deadlines and customer demands effectively and professionally. 
• Gain expert knowledge in the firm’s technology platform and software. 
• Comfort in dealing with pressure situations and changing requirements. 
• Ability to adhere to the department’s best practices and policies while meeting customer needs. 
• Ability to direct the work of peers and guide performance without supervisory authority.
• Strong command of the English language including excellent spelling, grammar, punctuation, form, and style. 
• Experience with legal terminology and procedures
• Adhere to the Firm’s Principles of Total Client Services, Continuous Improvement, Teamwork, Rewarding Work Environment, and Marketplace Success.
• To comply with Export Control laws, candidates must be a U.S. Citizen or lawful permanent resident to apply.

EDUCATION AND EXPERIENCE

• Requires a high school diploma or equivalent; BA degree preferred. 
• Requires a minimum of 5 years of relevant document processing/legal practice assistant experience, or equivalent.

At Perkins Coie, we look for self-motivated individuals dedicated to providing value and superior service and who have a high degree of integrity and enthusiasm for their work. We have created a company culture based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work with one of the 100 Best Companies to Work For and receive great health insurance, tuition reimbursement, and paid sabbaticals.

This position is eligible for an annual discretionary bonus, 401(k) plan, medical, dental, and vision insurance, accrued paid time off plan starting at 20 days annually, personal medical and parental leave, up to 10 paid holidays, and family care benefits. More information regarding benefits and programs may be found here. 

This position may be filled in the following location(s). The compensation depends on qualifications and experience. 

Colorado compensation range: $76,990 to $115,960 annually.

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