Field Service Technician

Field Service Technician – Henry Pratt Company

Are you an individual who wants to take your technical, maintenance, and troubleshooting expertise to serve as our Company’s representative to an established customer base?  Do you understand the value of educating customers while solving their product issues?  Would you like to be part of a company involved in the transmission of clean drinking water for more than 150 years? 

Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an immediate opening for a Field Service Technician to support our Henry Pratt Company and various related product and service lines.  Mueller’s manufacturing commitment ensures one of the world’s most precious resources, clean drinking water, reaches millions of people on a daily basis.  Come be a part of something that sustains and enriches the lives of every human being. 

The Field Service Technician provides customers with technical assistance, consulting services, quotes jobs, provides training, and acts as liaison between customers and the Company sales, engineering and manufacturing department.  The position also assists management in sales, field service and warranty issues.  The role plans and coordinates activities concerned with investigating and resolving customer reports of technical problems as well.  The Field Service Technician represents the Company in the support of product startup, warranty service and billable repair.  This position reports to the Field Services Manager.

This position will mainly serve Henry Pratt Company’s Central which generally comprise the Central U.S.  This role requires significant travel (80%+) to customers site locations within the coverage area as well as when necessary to travel to potentially other areas in the U.S. 

Duties may include, but not be limited to, the following:

• Analyzes, reviews and inspection of findings to determine source of problem, and recommends repair, replacement, or other corrective actions     
• Troubleshooting with customers              
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.                  
• Provide start-up or other training to customer.                  
• Billable hours / Technical, Supervise and support customer maintenance crews in the repairs of Henry Pratt products.                       
• Quote jobs                        
• Be capable of performing mechanical, electrical, and hydraulic service on Company products and performing adjustments and making evaluations relating to function on vendor manufactured actuators, accessories, and control systems.                    

Required Skills:

• Technical degree from two or four-year college
• Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge. 
• Knowledge of PLCs, actuators, and control systems
• Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
• Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review

• Proven ability to initiate and maintain strong working relationships with internal and external customers. Ex. Working with Company Engineering team and Inside Sales team to ensure all customer contacts with Mueller are knowledgeable of customer activity. 
•  Must have good technical aptitude & be able to read and interpret drawings.
• Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills. 
• Must be comfortable with various modes of travel, including air travel and vehicle travel.

Desired Qualifications:

• Maintenance certifications demonstrating a desire to maintain knowledge of current and new best practices.  Examples of certifications are:
  • Certified Maintenance & Reliability Technician (CMRT)
  • Certificated Maintenance & Reliability Professional
  • International Maintenance Institute (IMI)
  • NOCTI certification

Primary work hours will be Monday through Friday with occasional weekend travel or work.  Work hours will vary based on customer requirements.  As noted above, significant travel is required.  This position is classified as non-exempt and is eligible for overtime. 

To learn more about our Company go to http://www.muellercompany.com/.  Individuals interested in this position should apply through the Mueller Water Products’ Career Portal. (Mueller Water Products Career Portal)  Resumes mailed, faxed, or dropped off will not be reviewed. Mueller will contact desired applicants to proceed in the hiring process.  No recruiter contacts please. 

Mueller offers an excellent compensation and benefits package.  Current benefit offerings include:  medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, long-term disability and supplement insurance at group rates, and much more. 

Mueller is an Equal Opportunity Employer.