IT Software & License Administrator
Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, Citeline and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.
Together, we help our clients:
- Assess the market need and competitive landscape
- Know precisely which drugs to prioritize in their portfolios
- Find out where the launch difficulties will be—before they’re difficulties
- Track and improve market access post-launch
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.
The Technical Operations team deploys and maintains systems, hardware, software, and technology for all business units.
SCOPE OF ROLE
Working closely with the IT team, in this role as IT Software & License Administrator, you will work within the IT Global Support team to administer all IT software systems and licenses. Reporting to the Service Delivery manager you will be responsible for issues and escalating where necessary.
To succeed in this role, you will:
- Manage inventory of IT software and licenses across the enterprise.
- Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.
- Communicate through email, individual interview, group meetings, and presentations to end users, management, developers, and vendors.
- Assist the IT Procurement team to maintain information in a central repository.
- Assist the IT Procurement team in managing software ordering and compliance.
- Assist in the development of reporting to address management requirements to obtain information.
- Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons.
- Identify and implement appropriate reporting and control activities to ensure software assets are maintained and software license grants are used within the terms of use.
- Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration.
- Identify savings opportunities for renewals, software licensing, and services. Work with procurement to follow through with vendors and business partners to obtain identified savings.
- Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.
- Build reporting and strategies that ensure the maintenance of software assets within the enterprise. Active reporting, analysis and actions based on report outcomes.
- Maintain a SAM risk register and be proactive in helping all stakeholders identify, analyse, mitigate, and escalate software related risks.
- Define and implement internal audit and reconciliation strategies, respond to and manage potential external audits and work with 3rd party resellers to ensure that IT is compliant with the T&Cs of its software assets.
- Support the Software Distribution Team to effectively manage software updates, software versioning, and software packaging, testing and distribution.
- Work closely with all software owners to help them understand and exercise their responsibilities effectively, assuring that end users can download, access and use software, when needed.
- Proactively identify and implement continual improvement opportunities
You are a confident individual, able to work with the IT Procurement/Support team and deliver a high-quality service to our colleagues. Given that you will be working with colleagues directly, good communication skills are critical.
Relevant Skills and Experiences
- Experience with using ServiceNow or similar service desk system
- Experience with asset management technologies and related integrations
- MS Excel knowledge – advanced
- Power BI Knowledge - basics
- Knowledge and experience in building reporting and analytics
- Proven experience in a relevant IT environment
- Good awareness and experience of IT hardware, software, services and IT suppliers
- Able to manage and prioritize tasks and time efficiently
- Able to manage sensitive and sometimes confidential information
- Excellent written and verbal communication skills, articulate and diplomatic manner
- Self-motivated and able to take responsibility, flexible attitude
- Able to demonstrate initiative and a proactive approach to daily tasks
- Resilient to cope with conflicting demands, able to prioritize duties and work effectively under pressure while remaining calm and professional at all times
- Process Improvement and Automation
- Create Detailed Documentation, Provide Clear and Effective Communication
- Maintain Knowledge Base, Both for Internal Use (Teammates) and External Use (End Users)
- Able to deliver and participate in projects
- Problem management experience
- Configuration Management Database (CMDB)
The guiding principles for success at Norstella:
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Lifesaving Therapies, and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission we are trying to accomplish must be at the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone’s situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
