ABOUT US
We are a cutting-edge real estate technology company dedicated to revolutionizing the way real estate professionals connect with potential clients. Our platform leverages advanced data analytics and innovative technology to provide real estate agents, wholesalers, and investors with high-quality leads, enabling them to close deals faster and more efficiently. We are eagerly seeking a talented full-time customer success manager to join our team. You will be responsible for defining and maintaining customer success tracks, creating strategies to optimize resource allocation, and ensuring a high number of customers achieve success. You must be results-oriented and build rapport with customers. If you want to be part of a high-energy, amazing team, we would love for you to be a part of our team! Apply today!
JOB SUMMARY
We are looking for a hungry, sales heavy, go-getter with strong communication, follow-up, and organizational skills to join our team as an Customer Success Manager.This is a Full-Time, long-term opportunity with a ton of freedom to really build this as big as you’re driven to. You will be responsible for defining and maintaining customer success tracks, creating strategies to optimize resource allocation, and ensuring a high number of customers achieve success. You will also oversee client accounts from onboarding to renewal, act as the primary point of contact, and implement processes to improve retention and reduce churn rates.
WHAT WE OFFER
Competitive salary range of $80,000 to $100,000, plus bonuses
Quarterly milestone-based bonuses up to 30% of the salary for outstanding performance
Stock options available, accruing shortly after hire.
Remote position, offering flexibility of location and the opportunity to work with a diverse, and international team.
Monthly stipend for insurance
Professional development opportunities
Paid time off
Career advancement opportunities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Define and maintain customer success tracks for various customer profiles.
Create and adapt strategies to allocate resources effectively, ensuring a maximum number of customers achieve success.
Own and be responsible for the KPIs in the renewal process.
Serve as the primary point of contact for clients, building and maintaining strong relationships.
Oversee the full cycle of client accounts, from onboarding to ongoing support and renewal.
Coordinate projects and ensure timely delivery of services.
Establish processes for retention and improving churn rates.
Communicate with clients, providing advice and resolving their toughest issues.
Train and mentor customer support agents, potentially converting them into customer success roles.
Act as the top point of escalation for client issues.
Implement and track metrics to improve customer success processes.
Contribute to updating or implementing new systems and processes for customer success.
QUALIFICATIONS
Minimum of 3 years experience in customer success, five years of experience in customer facing roles such as sales.
A background in real estate technology or Saas or B2B technologies is preferred.
Strong communication skills with the ability to provide advice and resolve client issues.
Capability to lead and establish processes
Ability to create and adapt strategies to allocate resources effectively
Keen understanding of Key Performance Indicators (KPIs) and other data metrics.
Adaptability to industry changes
Demonstrated ability to set and achieve ambitious goals, with a focus on driving customer success and business outcomes.
Strong commitment to understanding and meeting the needs of clients, ensuring a high level of satisfaction and long-term retention
Ability to communicate effectively with clients, providing strategic advice and resolving complex issues.
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