Position Summary
The Assistant Director of Care Management is responsible for the direct oversight and supervision of a team of Care Managers. The Assistant Director provides ongoing oversight and monitoring of service delivery for all Care Management programs, including Health Home Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. The Assistant Director is responsible for the review and approval of all service documentation and ensures documentation meets all quality and compliance standards prior to approval. This position is also responsible for the review, approval, and publication of member’s Life Plans, which is the foundation service delivery is built upon.
This role is also responsible for the overall management tasks including but not limited to employee coaching, training, monitoring, and addressing performance outcomes, payroll, interviewing and talent selection, and responding to and resolving member concerns timely.
ACA/NY is a 501(c)(3) not for profit organization that has been designated as a Care Coordination Organization/Health Home (CCO/HH) by New York State. ACA/NY is dedicated to meeting the needs of people with Intellectual and Developmental Disabilities by providing comprehensive care management and coordination of service. ACA/NY supports 25,000+ people in its program with support services spanning New York City, Long Island, and the Lower Hudson Valley.
Duties & Responsibilities
Care Management Leadership
Ensure the provision of timely and responsive care management services to all enrolled members.
Provide oversight and monitoring to ensure that care management services are delivered in a person-centered way, within all required time frames.
Review and approve service documentation, within required timeframes, ensuring all quality and compliance standards are satisfied prior to approval.
Review, approve and publish Life Plans written by the Care Manager, within required timeframes, ensuring all quality and compliance standards are satisfied prior to approval.
Ongoing assessment of member satisfaction. Responding to identified concerns timely and elevate as needed.
In the event of Care Manager vacancy, ensure adequate caseload coverage and/or complete care manager responsibilities, as necessary.
Attend department/team meetings, trainings, support meetings, etc. as scheduled and in accordance with agency practice and policy.
Supervision
Support employee growth through regular coaching and education, using person specific performance goals.
Provide regular individual support meetings and team meetings, to provide ongoing communication with direct reports.
Ensure direct reports complete all required trainings. Reinforce training delivered to Care Managers by Staff Development and Senior Leadership.
Monitor the schedules and hours worked for all direct reports, through the daily review and approval of employee timecards. Complete bi-weekly payroll approval within required timeframe.
Review, evaluate and approve/deny of PTO requests from direct reports.
Address performance concerns through the use of progressive discipline.
Interview prospective employees, making hiring recommendations, and completing necessary workflows to support the onboarding process.
Quality Assurance
Monitor and oversee required job responsibilities for all direct reports.
Responsible for the comprehensive monitoring and oversight of documentation completed by Care Managers, ensuring continuity of care and delivery of services, in alignment with quality indicators.
In conjunction with Incident Management, provide support and guidance to the Care Manager to identify and report all reportable incidents as well as implement immediate safeguards when necessary.
Additional requirements
Responsible for being accessible by phone outside of regular business hours including holidays and weekends to respond to and attend to member emergencies under their scope of oversight.
Complete all required trainings.
Travel throughout the designated service area to support Care Management team members as needed when meeting with people receiving services and their interdisciplinary team.
Maintain confidentiality in accordance with HIPAA and privacy practices.
Perform other duties as assigned.
Bachelor’s degree with 2 years of relevant supervisory experience* or master’s degree with 1 year of supervisory experience.
Current or former ACA/NY Care Managers may count their ACA/NY Care Manager experience towards the 2-year Supervisory requirement.
QIDP status preferred (BA/BS in a health and human services field of study +1yr I/DD Experience or MA/MS in a health and human services field of study).
Absolute sense of integrity and personal commitment to serving people with I/DD and their families;
Excellent interpersonal and written communication skills;
Ability to work autonomously;
Demonstrated professionalism, respect and ability to work in a team environment;
Sound knowledge and proficiency in the ability to utilize technology and an electronic health record.
Work Environment
This is a remote position with a blend of work from home, field work, and regional travel as well as in office expectations. Approximately 85% of work time will be remote, with the remainder being in-office. Whether working from an ACA/NY office, one’s home, or another remote location, each employee is required to follow minimum privacy standards when working in the flexible work environment:
Employee has access to a password secured WiFi connection and/or ACA/NY Mobile Hotspot.
Employee is able to secure any printed materials containing individual or employee personal and/or health information, so as no one else in the household will be able to access it.
Employee is able to conduct phone and video calls in a private area where the conversation cannot be overheard, and their screen is not visible to others.
Employee is able to conduct their work in a location where personal and health information on a monitor is not visible to others.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinet, etc. The noise level in the work environment is usually moderate. Travel to off-site locations is required; therefore, the incumbent must be comfortable driving or using various forms of public transportation to reach destinations.
Physical Requirements
While performing the duties of this position, the employee is regularly required to perform the following: Engage in verbal and written communication, operate a computer, smartphone, and other office tools and equipment; travel between locations and within locations, stand, walk, sit, reach with hands and arms; stoop, kneel, and crouch, moving objects up to 25 pounds, and to visually or otherwise focus and navigate; ACANY will provide reasonable accommodation, in accordance with applicable policies and laws.
AAP/EEOC
ACANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.
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