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D365 F&O Supply Chain Consultant - Post-Implementation Support

Remote:

Full Remote

Contract:

Freelance

Work from:

United States

Offer summary

Qualifications:

Minimum of 2 years in Dynamics 365 ERP Manufacturing/Supply Chain., Minimum of 1 year implementation experience., Strong industry experience in Supply Chain., Bachelor's Degree or equivalent education..

Key responsabilities:

Provide outstanding customer service.
Troubleshoot and resolve support issues.

MCA Connect SME https://www.mcaconnect.com/

201 - 500 Employees

See more MCA Connect offers

Job description

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title Dynamics 365 ERPModern Platform ManagementConsultant – Supply Chain T&L

Location Virtual, home-based office

Description

As a member of the Modern Platform Management team, the Dynamics 365 Finance and Operations (ERP) Supply Chain T&L Support Consultant will help MCA Connect deliver world-class customer service. A Modern Platform Management Support Consultant will be self-motivated to troubleshoot and resolve issues with the Dynamics 365 ERP application. The Support Consultant will own the issue and work with customers, partners, and team members until resolution is delivered. The T&L Support Consultant’s primary focus will be assisting customers with the Sales and Marketing, Procurement and Sourcing, Inventory Management, Master Planning, and Warehouse Management modules; however, other modules and basic Dynamics 365 ERP functionality is expected. They will also be involved in improving operational metrics, business case development and performance measurement.

Responsibilities

Provide outstanding customer service and achieve client satisfaction

Monitor and triage new support cases

Troubleshoot issues and deliver high quality solutions

Effectively communicate to customers, partners, team members, and management

Support team members

Develop whitepapers, best practice knowledge base, and articles

Create, develop, and deliver proactive services with the use of new features or common repetitive areas

Maintain effective customer relationships

Log incidents and document communications in CE

Follow established standards & methodologies

Optimize individual utilization

Continue your professional education by setting specific annual training goals

Participate in larger project initiatives and lead process area-specific workstreams

Qualifications

Minimum of 2 years Dynamics 365 ERP Manufacturing/Supply Chain experience

Minimum of 1 year of Dynamics 365 ERP implementation experience

Minimum of 1 full lifecycle of a Dynamics 365 ERP implementation (Analysis – Deployment)

Minimum 3 years of industry and/or consulting experience

Certification in Dynamics 365 ERP T&L certification within first 90 days of employment.

Strong industry experience within Supply Chain or Materials Management

Working knowledge of industry specific best practices

Excellent communication, planning and organization skills

Strong customer relationship skills

Ability to establish priorities and work independently

Ability to travel up to 50%

Bachelor’s Degree or equivalent combination of education and experience

English: Fluent

Valid Driver’s License

Desired Qualifications

Dynamics 365 ERP 2012 experience

Bachelor’s degree in Supply Chain Management, Operations Management or related field

Microsoft Dynamics 365 ERP Certification in at least one other module

Experience with other Dynamics 365 ERP Modules

Experience with SPS EDI, RF Smart, or other ISVs a plus

APICS CPIM or CSCP

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package:

· Work/Life Balance with Unlimited Paid Time Off (UPTO)

· 401k Plan with Company Matching Contribution

· Monthly Stipend for Home Office Expenses

· Subsidized Medical, Dental and Vision Coverage

· Health Savings and Flexible Spending Accounts

· Company Paid Life and Disability Insurance

· Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!