Associate Director PMO

Meet our Professional Services Team! 

Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realize those ambitions. As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and lead a team of passionate project managers. You will work closely with our solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.   

What You'll Do: 

Sprinklr seeks an Associate Director to manage enterprise-level projects for some of our biggest clients. You will be responsible and accountable for the end-to-end delivery of projects across various clients through your team of project managers. 

Responsibilities: 

• Manage a team of 6-9 Individual Contributors  

• Own a portfolio consisting of 3 - 5 accounts and 1 - 2 programs per Project Manager, controlling project scope, budget, revenue, resources, change control processes, risks/ issues and mitigation plans. 

• Manage and own escalations to completion 

• Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery. 

• Ensure that the overall portfolio is effective and that individual projects are running according to schedule and within budget. 

• Develop relationships with and ensure the appropriate participation of key client and internal stakeholders, executives, and C-level sponsors. 

• Develop, build, and maintain durable, trusted relationships with clients and internal stakeholders. 

• Develop knowledge of the Sprinklr platform components and module synergies so that you can develop realistic and meaningful project plans and high-level solutions. 

• Ensure your portfolio is reported and forecasted accurately to all external and internal stakeholders. 

• Ensure that project managers manage all project/program risks, issues and change requests effectively. 

• Manage client service expectations and briefs and drive successful, measurable outcomes for the client. 

• Set the tone for the team and strive for quality and excellence in all aspects of delivery. 

• Provide weekly project status and burn reports to the relevant leadership stakeholders. 

• Maintain awareness of the current industry environment that shapes opportunities for client solutions. 

Who are you, and what makes you qualified? 

• Extensive experience collaborating closely with business owners and executive-level clients. 

• Fluency in Business English and French (additional languages are a plus) 

• Experience managing a team, providing guidance and representing leadership skills 

• Experienced managing projects in IT, SaaS, Social, or Software environments. 

• Experienced working with multi-geo, multicultural delivery teams. 

• Experienced working on large-scale project management in leading multi-organisational initiatives and driving team accountability to achieve goals. 

• Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings. 

• Demonstrated ability to lead in managing project, departmental and enterprise risks related to projects, systems and business analysis. 

• Strong influencing skills and negotiation/mediation skills. 

• Ability to motivate and focus people's resources 

• Proven mentoring, supervisory, and team-building skills. 

• Ability to resolve problems with keen instincts and organizational experience. 

• Strong knowledge of software development life cycles, web technologies, and web development processes. 

• Strong verbal and written communication skills. 

• Experience in Contact Center as a Services, Voice, Care 

• Experience in Agile project management