Customer Service Scheduling Representative Full Time

Employment Type:

Full time

Shift:

Day Shift

Description:

This position is included in our approved target/ staffing model and a replacement for ___Alex Boyd________.
There is no change in FTE.
(Or this is a change in FTE - Associate is dropping from X to X) (Or I’m using a X from ____ and a X from ______).
Replacement for terminations: include the anticipated end date Colleague took another position within Pre-Registration dept.
: .
Productivity Data:
Kronos Six Pay Period Productivity Report
PPE date: __10/26/24___.
6pp Volume: Neutral
6pp paid FTEs: __16.5___
6pp Productivity: __100___%
6pp OT: _42___ hrs
6pp Agency: __0___hrs.

POSITION SUMMARY

Deliver exceptional quality and service to all patients and other customers through a constant pursuit of excellence and respect for every individual.  Foster an environment of participation, teamwork, and professional growth.  Responsible for procedure scheduling utilizing the Pathways Healthcare Scheduling System (PHS), ensuring that accurate patient information is collected to facilitate the pre-registration process and providing quality service to physicians related to patient information and communication needs.  Collaborate with multiple departments to best utilize equipment, staff and other resources while accommodating physician preference and patient needs, consistent with Mercy General Health Partner’s values and missions.

JOB SPECIFIC ESSENTIAL FUNCTIONS

• Independently schedule  procedures for Surgery, Endoscopy, Rehabilitation Services, Radiology and any subsequent departments added to PHS.
• Collect and validate patient demographic information, including insurance type, to facilitate the pre-registration process.
• Obtain pre-certification or authorization numbers if available from physician office.
• Inform patient/physician offices of preparations for procedures scheduled, verbally and/or by printed itinerary.

POSITION QUALIFICATIONS

• High School graduate.  Associate degree with medical certification preferred.
• Medical Terminology classes or two years experience with Medical Terminology. Experience in an admin/clerical role in health care preferred.
• Two years of Computer experience preferably in  Windows (2000) environment.
• Ability to work in a team environment.
• Excellent customer service skills necessary to interact with patient/physicians to maintain and promote positive relationships.
• Well developed verbal and written communication skills to portray a profession and customer image.
• Ability to pass a training aptitude test.

SHIFT

This position is temporary, full time, 40 hours per week

Hours will be scheduled from Monday-Friday between 7am-6:30pm; possible Saturdays for special projects.

Located at the West Shore Professional building on Mercy's campus

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.