Service Delivery Analyst - Ops Lead

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Utah, R1® is a publicly-traded organization with employees throughout the US and international locations.

Our Service Delivery Analyst/Ops Lead role will be responsible for backend revenue cycle focused on contractual KPI and SLA performance across our clients. You will lead by providing strategy, decision support, organization planning and operational leadership to drive the overall performance for the West Coast clients. This includes collaboration across teams, coaching/guiding teams to be subject matter experts for payer requirements to be as robust and efficient as possible to reduce rework, multiple touches, and accelerate cash real time.

This is a high-visibility, “in-the-trenches” role and will include interaction with our Customer Operations leaders and Central Operations teams. You will be responsible for installing and institutionalizing the standard policies and procedure that will help maximize performance and identify opportunities to drive improvements. You will be expected to be the subject matter expert with proven operation knowledge that is passionate about improving the patient experience, relentlessly focused on operational excellence and driven to deliver operational results. The ideal Revenue Cycle Leader will be at the forefront of service delivery model and have a central focus of transforming the end-to-end operations of multi-hospital systems. The successful leader will understand the unique advantage of having a proven global operating capability driven by proprietary technology and measures that enable scale to support a rapidly growing organization.

Some of your work products will include financial analyses, process performance reports, process flows, group meeting facilitation, and client relationship development. The ideal candidate will be a high-performing hands-on individual who has a proven ability to lead teams and deliver results. You will have excellent communication skills, attention to detail and the ability to form the big picture. You likely thrive under pressure and see ambiguity and uncertainty as your opportunity to solve problems, innovate and deliver. The analyst/ops lead role will report to the Manager of that region in Service Delivery Excellence.

Responsibilities:

• Work alongside service delivery leadership and associated team members on the revenue cycle delivery for large care organizations partnering with the customer operations team and R1 functional teams to deliver superior results
• Contribute to our growing organization as a thought leader helping to improve the R1 RCM (R1) solution and inform our strategy.
• Support a high touch relationship with client counterparts and leadership, building and mentoring a high performance team and being a liaison between internal operational and client teams
• Lead innovations and operational enhancements/standardization by leveraging best practices and technology to create best in class corporate accounts receivable solutions
• Demonstrate strong strategic thinking, collaboration, leadership, problem solving and communication skills with all levels of the organization
• Demonstrate a consultative approach when working with departments, leaders and vendors to develop efficient, patient-focused solutions
• Maintain functional accountability for insurance claim function, denials and rejections and a signification operation of denial remediation based on type of denial
• Forward thinking individual with continued focus on change management, automation, cost reduction and exceptional performance (KPI, SLA, Cash Collections, True Clean Claim Touch Reduction, Quality Results)
• Ensure consistent implementation of corporate financial policies for A/R issues and standardization policies
• Global first versus silo’d by region, facility, editor or client for solution implementation
• Celebrate victories with team and challenge status quo.
• Work closely with your client’s service delivery team and other internal functions
• Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance
• Design and develop regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs
• Conduct necessary analytics required to clearly communicate to clients both overall performance as well as specific ad-hoc subject matter areas
• Work hand in hand with internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified
• Support execution of action plans to improve operational and metric performance leveraging pre-identified drivers/risks/barriers
• Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
• Support projects that will improve operational performance metrics.
• Work to develop standardized templates for both analysis and client presentations that can be leverages both on the Director’s specific client but also across other R1 clients
• Other duties and responsibilities as assigned

Required Qualifications:

• Extensive acute revenue cycle experience 3-4 years of operational backend experience
• Prior experience of at least 3-4 years with a strong emphasis on operations, finance and data analytics
• Must be able to think outside the box approach to drive operational excellence even when faced with challenges or barriers
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action
• Ability to build engagement to drive effective results
• Demonstrated successful project management skills and implementation of complex multiple system integrations
• Must be highly organized and able to coordinate many simultaneous activities professional presentations, consulting and communication skills
• Experience solving problems in fast paced high pressure situations
• Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others
• Strong financial, economic, analytical and technical acumen
• Strong communication skills (both written and verbal), good collaboration and negotiation skills, and the ability to work effectively across groups
• Conflict/Negotiation management skills
• Attention to detail, highly organized and strong process-focused aptitude
• Possess strong leadership and organizational skills and can positively influence others
• Ability to think creatively, be analytically minded, objective and independent
• Can deal with ambiguity and thrive in a highly dynamic environment
• Demonstrated ability to negotiate and provide alternative business solutions

We are on an undeniable growth path and looking for a select few to help us continue to raise the bar on enabling modern healthcare. The analyst/Ops lead role is at the forefront of our growth and will offer the opportunity to accelerate your leadership development. We have a relentless focus on driving results for care organizations allowing them to invest in their mission. You will develop new skills, grow your leadership abilities and career while delivering exemplary business results.

If you have a disability and require reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. To learn more, visit: R1RCM.com

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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