Brand Manager

Job Description

Who we are looking for

Zendesk is looking for a dynamic and organized brand manager who has passion for storytelling to oversee and coordinate our brand campaign initiatives. The ideal candidate will have a strong understanding of brand management, project management principles, a bias for action and ability to rally a collaborative spirit amongst cross-functional teams.  

What you'll be doing

• Brand Management: Lead and manage brand projects with internal and external partners from inception to completion, ensuring timelines, budgets, and quality standards are met.
• Campaign Management: Plan, execute, and oversee marketing campaigns to ensure organizational and company goals are met. 
• Cross-Functional Collaboration: Work in close coordination with cross-functional stakeholders and teams to steward brand efforts, gathering insight, input, and assets to be leveraged in storytelling efforts.   
• Performance Analysis: Monitor and analyze brand performance metrics, making recommendations for adjusting strategies as needed to achieve objectives.
• Market Research: Conduct market analysis to identify consumer trends, competitor activities, and opportunities for brand growth.
• Stakeholder Communication: Present brand strategies and performance updates to senior management and other stakeholders.

What you bring to the role

Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 6+ years of experience in brand management, project management, or a related role.
• Strong project management skills with experience using project management tools (e.g., Asana, Trello, or similar).
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively.
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
• Experienced in agency/vendor management
• Possess an ethos of “getting things done.” Decisive, agile, and iterative; easily able to shift gears between thinking and doing with a proven track record to thrive under ambiguity
• Strong interpersonal skills to work closely with creative, channel, and  communication teams, cross-functional partners and company leadership
• Team-player attitude—your enthusiasm will get others to participate in our programs and be our advocates within their teams
• Strategic problem solver that can see beyond the day-to-day work to help reach company OKRs, marketing and sales goals, build a stronger brand, and improve connection with our customers.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.