Central America Tour Staff Supervisor

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the role
The Tour Staff Supervisor is responsible for the management of the tour staff and relevant processes involved with their successful tour operation in the mentioned countries from start to finish. This person will oversee overall CEO numbers, recruiting, training, and CEO forums as needed to ensure appropriate coverage during the high and low season.
Tour Staff includes Tour Leaders (Chief Experience Offices or CEOs), Local Representatives (G Reps), etc.

Responsibilities

• Maintain tour staff engagement between CEOs, G Reps, Local office and G Adventures globally, lead regional engagement initiative

• Effectively support and manage Tour Staff team and CEOs while maintaining a close working relationship with all Operations team members.

• Serve as the first point of contact for all business queries and challenges related to tour staff management in the region.

• Management of the full recruitment process including predicting when new CEOs will be required, reviewing applications, finding new recruitment methods, interviewing and signing contracts.

• Oversee and manage all aspects of CEO Training programs: CEO Forums, Wanderer programs (virtual, hybrid and in-person), National Geographic Journeys with G Adventures and any other specialized training programs.

• Perform quarterly CEO Performance Reviews, managing and reporting on CEO performance, including 1 on 1 reviews.

• Provide ongoing coaching, mentorship and feedback for the CEO team.

• Manage, coordinate and communicate all actions related to CEO Performance issues.

• Oversee all manager administrative duties related to the onboarding of new and returning Tour Staff in the systems (Workday, Polaris)

• Oversee the Tour Staff schedule process, responsible for forecasting the needs of the region and signing off on the final schedule

• Oversee the process of ordering, distributing, and all admin surrounding Equals Cards and CEO Swag

• Accountable for building and adhering to tour leader administration (Overhead) budget based on company targets and needs.

• Oversee and manage timely submission of all aspects of the region’s tour finances.

• Manage and coordinate ground support for logistical issues during trips and on trip emergencies, assist local Operations team with Critical Incident Management.

• Manage Critical Incident reports

• Support where required during times of emergencies, ensuring Field Ops, Suppliers and the appropriate Brands are notified and kept updated with all pertinent information.

• In case of an emergency, you might be required to assist outside of regular work hours.

• Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.

• Ensure recruitment, training, and performance management is tailored to meet the needs of various brands.

Desired Skills and Experience

• 5+ years of experience working in tourism operations

• 2+ years in management position in the travel industry

• Advanced English & Spanish language skills, both written and oral

• Advanced knowledge of Microsoft Excel and Word, Google Suite and use of social media

• Exceptional customer service and communication skills

• Superior Attention to detail

• Proven people management and project management experience

• Strong office administration, problem solving and organizational skills required.

• Training experience with a flexible and motivational approach.

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.