Assistant Service Manager at 13th & U

WHO WE ARE

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

Use technical knowledge and skills to address complex issues and help team member to perform their best. Driven by a desire to deliver service excellence, naturally excel at setting an example for the team by performing high-quality work to ensure that we deliver the best in apartment living.

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WHAT YOU'LL DO

• Work with the Service Manager to build a strong and cohesive service team that is motivated to perform including assisting, training, and coaching team members.
• Demonstrate a passion for service excellence that inspires team members to provide service and high-quality work that distinguishes JBG SMITH from the competition.
• Respond to resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical, and plumbing issues.
• Assist with move-out inspections and the unit make-ready process.
• Perform repairs and preventative maintenance on building systems.
• Inspect the community daily to identify any items that need maintenance or repairs.
• Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community.
• Work a flexible schedule and share on-call duty which requires responding to emergencies in 30 minutes or less.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• High-school diploma or equivalent and 2 – 4 years of maintenance experience in apartments, hotels, or similar environment.
• Prior leadership and supervisory experience.
• CFC certification and plumbing and electrical training/proficiency.
• Completion of an approved course on boiler and chiller maintenance for communities with a central plant and, for communities with individual HVAC, completion of an approved course appropriate to that type of equipment.
• Valid driver’s license and dependable transportation including on-call hours.
• Ability to routinely lift up to 50 pounds (supplies, appliance, etc.).
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
  • CARING – Demonstrated passion for caring about customers and co-workers alike.
  • PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
  • EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
  • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
  • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

HOW WE SUPPORT YOU

The salary range for this position is $63,000 to $70,000 annually. JBG SMITH offers a bonus program, renewal incentives, and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.

Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer; making decisions without discrimination on the basis of race, color, religion, sex, ancestry, national origin, age, military or veteran status, mental or physical disability, sexual orientation, gender identity, genetic information, citizenship, or any other protected class, in accordance with applicable law.