Technical Account Senior Manager

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Account Senior Manager in Dallas, TX:

Job Duties: Act as an advisor to customers for the adoption of new features of Salesforce’s annual release schedules and identify potential challenges and risks to customer’s implementation. Track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions. Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities. Act as an internal authority on customer’s key value drivers and needs, and act as an internal point of contact on the customer to internal partners. Coordinate the completion of the Signature Success catalog of services as required for the customer, providing timely, proactive Salesforce feature guidance based on the areas of interest for the customer. Reinforce the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance. During infrastructure service degradations or disruptions that occur during normal business hours, provide regular updates and communications to key customer contacts. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in related field. 

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Scrum; (2) CRM; (3) CPQ; (4) Agile Project Management; (5) Salesforce Implementation; (6) Project Budgeting and Scheduling; (7) User Training and Adoption; (8) Quote-to-Cash Optimization; (9) Data Management; (10) Business Analyst. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-143857. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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