Director of Film and TV Operations

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity - Director of Film and TV Operations (Remote - USA / CANADA)

We are seeking a seasoned Director of Film and TV Operations to join our innovative and fast-growing team. In this pivotal role, you will craft and execute a cohesive strategy to optimize the efficiency and collaboration of our FTV Implementation, Production Accounting, Customer Success, and Union Paymasters teams.

What you’ll do:

• Take full ownership of the delivery and P&L performance for our Film and Television Operations, ensuring alignment with company goals.

• Drive operational excellence by optimizing the current Film and TV team and crafting a clear vision and strategy for onboarding, servicing, and payroll processing within the Film and Television vertical.

• Build and scale a best-in-class onboarding function, including the creation of standard operating procedures (SOPs), development of customer-facing resources, and establishment of measurable key performance indicators (KPIs) to ensure success and scalability.

• Partner with cross-functional teams—Sales, Marketing, and Product—to align customer success strategies with broader organizational objectives, defining and continuously monitoring KPIs to track progress.

• Lead, mentor, and inspire a diverse team, including Implementation Specialists, Production Accounting Specialists, Customer Success Managers, and Paymasters, fostering a culture of excellence, collaboration, and high performance.

• Collaborate across departments to implement new processes, systems, and tools that enhance efficiency and drive innovation across all FTV functions.

• Build strong relationships with key customers, ensuring our service delivery meets their unique needs and consistently provides a concierge-level experience that sets Wrapbook apart.

What you’ll have:

• 7+ years of experience in a customer facing leadership role, preferably in the financial technology industry.

• Strong leadership and team management skills, with a track record of building and developing high-performing teams.

• Exceptional interpersonal and communication skills, with the ability to engage and influence customers and stakeholders at all levels.

• Strategic thinker with a deep understanding of the film & tv entertainment industry required.

• Analytical mindset, with the ability to leverage data and metrics to drive informed decision-making.

• Customer-centric approach and a passion for delivering exceptional customer experiences.

• Proven ability to manage multiple teams and priorities and thrive in a fast-paced, dynamic environment.

• Film and TV Union Payroll experience preferred

• Experience working with Gainsight and/or Salesforce preferred

• Bachelor's degree in business, marketing, or a related field (MBA preferred).

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1500 towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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